Manager, Customer Care Center Evening/WeekendPermanent
Missouri, Saint Louis - 63141Job Simplification
The announced job offer is made public by the firm: Commerce Bank and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Missouri at the city Saint Louis, in the country US - at this current ZipCode: 63141
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
About Working at Commerce
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This Job
The main purpose of this job is to ensure the contact center delivers the required performance expected and be committed to delivering a great customer contact experience through a variety of contact channels.
Essential Functions
Ensure service levels, calls and emails are answered and agent quality ratings are being consistently met
Coordinate with manager of Training and Quality Assurance to provide additional training and development for staff
Utilize workforce managements statistical reporting and analysis for maintaining and or improving Contact Center performance
Coordinate with retail branch and operations management to ensure consistent application of policies and procedures
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities, and relevant information to team members effectively
Support budget management, planning and expenditure
Perform other duties as assigned
Work Hours: 1:30pm - 10:00pm
Knowledge, Skills & Abilities Required
Strong knowledge of retail products and services, including knowledge of best practices
Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advance level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
Bachelor's degree or equivalent combination of education and experience required
6+ years Call Center or Financial Services experience required
3+ years leadership/supervisory experience required
Location: 1045 Executive Pkwy, St. Louis, Missouri 63141
Time Type:
Full time
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This Job
The main purpose of this job is to ensure the contact center delivers the required performance expected and be committed to delivering a great customer contact experience through a variety of contact channels.
Essential Functions
Ensure service levels, calls and emails are answered and agent quality ratings are being consistently met
Coordinate with manager of Training and Quality Assurance to provide additional training and development for staff
Utilize workforce managements statistical reporting and analysis for maintaining and or improving Contact Center performance
Coordinate with retail branch and operations management to ensure consistent application of policies and procedures
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities, and relevant information to team members effectively
Support budget management, planning and expenditure
Perform other duties as assigned
Work Hours: 1:30pm - 10:00pm
Knowledge, Skills & Abilities Required
Strong knowledge of retail products and services, including knowledge of best practices
Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advance level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
Bachelor's degree or equivalent combination of education and experience required
6+ years Call Center or Financial Services experience required
3+ years leadership/supervisory experience required
Location: 1045 Executive Pkwy, St. Louis, Missouri 63141
Time Type:
Full time
Employer Overview
Commerce Bank
Missouri, Saint Louis - 63141- Agency