Long Term Resource Planner 2, Customer Service (Nashville, TN)Permanent
Tennessee, Nashville - 37201Job Simplification
The announced job offer is made public by the firm: Philips and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Tennessee at the city Nashville, in the country US - at this current ZipCode: 37201
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Job Overview
Job TitleLong Term Resource Planner 2, Customer Service (Nashville, TN)
Job Description
EffectiveTuesday,January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips . Employees may request a reasonable accommodation. Montana employees are currently excluded from this requirement at this time.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.You may contact, option 5, for assistance.
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But its not just what we do, its who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers needs. Its what inspires us to create meaningful solutions the kind that make a real difference when it matters most.
The world and our customers needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thats why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to
The Long Term Resource Planner 2 position is responsible for scheduling service for our customers through the coordination of the field service engineers schedule, parts delivery and equipment availability in the North America Market, Service and Solutions Delivery (S&SD) organization
You are responsible for
This role will help to build a world-class planning organization, dedicated to providing an exceptional customer service experience. The ideal candidate possesses the ability to learn new processes quickly, prioritize activities, and work efficiently under pressure. The majority of time in this role will be spent planning work orders and interacting with our external customers via phone and email.
Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible to deliver an effective and efficient planning in line with business objectives and obligations.
Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
Identifying planning issues, apply effective solutions and determine follow up actions with minimum direction
Participate in Daily Management
Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content.
To succeed in this role, you should have the following skills and experience
Bachelors degree preferred or equivalent in work experience
2 or more years of customer service, scheduling, or planning experience
Experience in ServiceMax, SalesForce, SAP or other ERP/planning tool preferred
Attention to detail and ability to perform with a high degree of accuracy
Proficient in MS Office programs - Word, Excel, and Outlook
Excellent written and verbal communication skills
Strong customer service phone skills
Ability to work in a fast-paced environment and respond quickly to changes in job priorities
Strong organizational skills
Interpersonal skills required in interactions with internal and external customers
Ability to work independently to meet objectives and work through issues to resolution in a timely manner
Problem-solving mindset with the ability to identify improvement opportunities
In return, we offer you
This role will give you the opportunity to take your career to the next level in a global organization that is backed by a stable 120 year legacy of innovation. Here, youll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skillset through resources such as the (e-mail removed) program, tuition reimbursement, and/or mentor relationships
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Company relocation benefits will not be provided for this position. Candidates need to live within the territory
or
within commuting distance to Nashville, TN.
How we work at Philips
Our newly adopted hybrid work concept fuses flexibility withcollaboration to deliver great outcomes for our people andour customers.We areembracing an approach wherein wespend more time together than apart which for full-timeemployees translates to an average of at least 3 daysworking from the office and up to 2 days from home forour hybrid roles.
Hybrid work flexibility means people can meet the changingdemands of work and home in the most balanced,productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance ofimpactful collaboration:There's a certain energy when everyones in the same roomthat can heighten idea generation and creative frictionneeded for problem-solving.
Weembrace flexibility: Choosing where, when, and how towork can vary according to task and team schedules.Flexibilityisntoffice or online, it means choosing the spacethat works best for you, your teams, and our customers on acase-by-case basis.
We want tobe at our best: The way wework,and ourworkspaces are designed to support our well-being, offercareer advancement opportunities, and enable us to be atour best.
Why should you join Philips?
Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Visit our careers website to explore what its like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a persons relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.Equal Opportunity Employer/Disabled/Veteran
Job Description
EffectiveTuesday,January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips . Employees may request a reasonable accommodation. Montana employees are currently excluded from this requirement at this time.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.You may contact, option 5, for assistance.
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But its not just what we do, its who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers needs. Its what inspires us to create meaningful solutions the kind that make a real difference when it matters most.
The world and our customers needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thats why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to
The Long Term Resource Planner 2 position is responsible for scheduling service for our customers through the coordination of the field service engineers schedule, parts delivery and equipment availability in the North America Market, Service and Solutions Delivery (S&SD) organization
You are responsible for
This role will help to build a world-class planning organization, dedicated to providing an exceptional customer service experience. The ideal candidate possesses the ability to learn new processes quickly, prioritize activities, and work efficiently under pressure. The majority of time in this role will be spent planning work orders and interacting with our external customers via phone and email.
Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible to deliver an effective and efficient planning in line with business objectives and obligations.
Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
Identifying planning issues, apply effective solutions and determine follow up actions with minimum direction
Participate in Daily Management
Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content.
To succeed in this role, you should have the following skills and experience
Bachelors degree preferred or equivalent in work experience
2 or more years of customer service, scheduling, or planning experience
Experience in ServiceMax, SalesForce, SAP or other ERP/planning tool preferred
Attention to detail and ability to perform with a high degree of accuracy
Proficient in MS Office programs - Word, Excel, and Outlook
Excellent written and verbal communication skills
Strong customer service phone skills
Ability to work in a fast-paced environment and respond quickly to changes in job priorities
Strong organizational skills
Interpersonal skills required in interactions with internal and external customers
Ability to work independently to meet objectives and work through issues to resolution in a timely manner
Problem-solving mindset with the ability to identify improvement opportunities
In return, we offer you
This role will give you the opportunity to take your career to the next level in a global organization that is backed by a stable 120 year legacy of innovation. Here, youll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skillset through resources such as the (e-mail removed) program, tuition reimbursement, and/or mentor relationships
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Company relocation benefits will not be provided for this position. Candidates need to live within the territory
or
within commuting distance to Nashville, TN.
How we work at Philips
Our newly adopted hybrid work concept fuses flexibility withcollaboration to deliver great outcomes for our people andour customers.We areembracing an approach wherein wespend more time together than apart which for full-timeemployees translates to an average of at least 3 daysworking from the office and up to 2 days from home forour hybrid roles.
Hybrid work flexibility means people can meet the changingdemands of work and home in the most balanced,productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance ofimpactful collaboration:There's a certain energy when everyones in the same roomthat can heighten idea generation and creative frictionneeded for problem-solving.
Weembrace flexibility: Choosing where, when, and how towork can vary according to task and team schedules.Flexibilityisntoffice or online, it means choosing the spacethat works best for you, your teams, and our customers on acase-by-case basis.
We want tobe at our best: The way wework,and ourworkspaces are designed to support our well-being, offercareer advancement opportunities, and enable us to be atour best.
Why should you join Philips?
Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Visit our careers website to explore what its like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a persons relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.Equal Opportunity Employer/Disabled/Veteran
Employer Overview
Philips
Tennessee, Nashville - 37201- Not Specified