Life Customer Service RepresentativePermanent
Michigan, Lansing - 48901Job Simplification
The announced job offer is made public by the firm: Farm Bureau Life Insurance Company of Michigan and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Michigan at the city Lansing, in the country US - at this current ZipCode: 48901
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Farm Bureau Life Insurance Company of Michigan
Job ID:
# of Openings: 1
Location: Lansing, MI
Category: Customer Service/Support
Company Name: Farm Bureau Life Insurance Company of Michigan
Status: Regular Full-Time
Work Hours: Monday-Friday, 8:00 a.m.-4:30 p.m.
Salary Minimum: USD $40,790.00/Yr.
OBJECTIVE
To be an effective team member of the Life Customer Service Department. To provide excellent customer service in a prompt and professional manner. To address questions and concerns from customers by providing account or policy information and solving problems or errors. To process billing account changes and payments, and help maintain reports/tasks. To provide support and assist Associate Life Customer Service Representatives with billing and product questions, supervisor phone calls, meetings, maintaining departmental standards with accuracy, and participating in task and/or telephone training.
RESPONSIBILITIES
Answer telephone inquiries and process transactions on all life products from agents, insureds, and third parties effectively and efficiently. Take ownership of complaints and inquiries and proactively follow through to resolution.
Represent the company professionally in both knowledge and conduct. Maintain advanced knowledge of both billing and products to process information, including changes, answering questions and resolving problems. Ensure information regarding customer requests and complaints is provided accurately and efficiently. Provide answers or solutions in a clear and concise manner. Make reasoned decisions quickly and appropriately.
Provide support and assist Associate Life Customer Service Representatives with both billing and product questions, ring alerts and supervisor phone calls. Participate in task and/or telephone training.
QUALIFICATIONS
Required: High school diploma or equivalent required. Minimum six months experience in insurance processing required. Experienced computer usage and proven keyboarding skills required. Experience or training in telephone and written communications required. Experience in customer service activities required. Willingness to pursue continuing job related training and education required. Completed Telephone Doctor Customer Service training required and currently utilizing course tools. Designations in FLMI, CLU, FALU, LLIF and/or ChFC preferred, or actively being pursued required. Certification in LOMA FLMI Level I required.
Preferred: Associate's degree preferred with focus on insurance, business administration, finance or management. One year professional office experience preferred. Bilingual skills preferred.
PM19
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PI
Job ID:
# of Openings: 1
Location: Lansing, MI
Category: Customer Service/Support
Company Name: Farm Bureau Life Insurance Company of Michigan
Status: Regular Full-Time
Work Hours: Monday-Friday, 8:00 a.m.-4:30 p.m.
Salary Minimum: USD $40,790.00/Yr.
OBJECTIVE
To be an effective team member of the Life Customer Service Department. To provide excellent customer service in a prompt and professional manner. To address questions and concerns from customers by providing account or policy information and solving problems or errors. To process billing account changes and payments, and help maintain reports/tasks. To provide support and assist Associate Life Customer Service Representatives with billing and product questions, supervisor phone calls, meetings, maintaining departmental standards with accuracy, and participating in task and/or telephone training.
RESPONSIBILITIES
Answer telephone inquiries and process transactions on all life products from agents, insureds, and third parties effectively and efficiently. Take ownership of complaints and inquiries and proactively follow through to resolution.
Represent the company professionally in both knowledge and conduct. Maintain advanced knowledge of both billing and products to process information, including changes, answering questions and resolving problems. Ensure information regarding customer requests and complaints is provided accurately and efficiently. Provide answers or solutions in a clear and concise manner. Make reasoned decisions quickly and appropriately.
Provide support and assist Associate Life Customer Service Representatives with both billing and product questions, ring alerts and supervisor phone calls. Participate in task and/or telephone training.
QUALIFICATIONS
Required: High school diploma or equivalent required. Minimum six months experience in insurance processing required. Experienced computer usage and proven keyboarding skills required. Experience or training in telephone and written communications required. Experience in customer service activities required. Willingness to pursue continuing job related training and education required. Completed Telephone Doctor Customer Service training required and currently utilizing course tools. Designations in FLMI, CLU, FALU, LLIF and/or ChFC preferred, or actively being pursued required. Certification in LOMA FLMI Level I required.
Preferred: Associate's degree preferred with focus on insurance, business administration, finance or management. One year professional office experience preferred. Bilingual skills preferred.
PM19
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PI
Employer Overview
Farm Bureau Life Insurance Company of Michigan
Michigan, Lansing - 48901- Agency