L&I Customer Service Specialist 2 (BILINGUAL/SPANISH) - Washington, Olympia

The announced job offer is made public by the firm: State of Washington and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Washington at the city Olympia, in the country US - at this current ZipCode: 98504

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability. Are you looking for a position that supports and contributes to the economic well-being and safety of Washington's workers? Here's your opportunity to join a team committed to providing exceptional public service to the citizens of Washington. Labor & Industries has an opening in Everett for a Customer Service Specialist 2 which might be just what you are looking for! As a Customer Service Specialist 2 (CSS2), you will be reporting to the Office Manager (OM) and will be a member of the Customer Service Program (CSP). You will be a member of a team and share equally in the responsibility of providing direct service to customers of all agency programs, both those who walk in and those who call in, as well as providing service to internal staff. As a CSS2, you will be fully qualified to examine documentation and applications for completeness, in accordance with applicable rules. You will be able to determine eligibility based on what rules apply and explain agency policies, procedures, regulations, and processes; you will guide and inform customers of their rights and responsibilities; act as a liaison between customer and agency; resolve customer service related complaints; use knowledge of agency policies and procedures to assist customers with completion of agency forms. As a CSS2, you will be required to have general and specific knowledge of other government agency programs and services including but not limited to Business Licensing Service, Department of Revenue, Secretary of State, and Human Rights Commission. The position supports and contributes to the mission of Labor & Industries by resolving complaints and problems, providing access to agency benefit programs, licensing and regulations for Labor & Industries programs using applicable laws, regulations, and processes and identification of potential non-compliance. This position assists customers with opening of accounts, payment of assessed fees or on accounts, payment agreements, and collection of money, and seeks ways to improve customer service and productivity. This position supports and contributes to the economic well-being and safety of Washington's workers. Some of what you'll do: Assist customers over the phone, in person, or in writing to identify needs, provide information, or direct customers to resources. Explain to customer the requirements and procedures related to guide them in accessing L&l services or licensing and certification Review, research and process registration and permit applications for completeness and accept or deny for processing. Provide agency interpretation and accurately apply knowledge of laws, regulations, and processes in the resolution of inquiries, complaints and problems while maintaining appropriate confidentiality. Educate and assist customers in applying for and purchasing electrical, plumber, boiler, elevator, asbestos, factory assembled structure (FAS), and specialty contractor licenses and certifications. Complete entry of both required data and payment information in appropriate systems to issue the license, certificate or registration. In all money transactions, adhere to established cash management policies and procedures. Serve as a liaison between customers (injured workers, employers and providers) and claims management. Use telephonic interpretive services to assist customers with limited English proficiency. Provide technical support to internal program staff And much more! REQUIRED: High school diploma or equivalent. 2 years of experience providing direct customer service. Demonstration of position specific skills and abilities: To be considered for this position you will need to pass a verbal and/or written bilingual Spanish exam. DESIRED: An Associate's degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems 1 year of cash handling experience. Things You Need To Know State employee who meet the qualifications will become eligible for a generous retirement package at the end of the employee's career. Click on the "Benefits" tab to learn more. At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. Per Gov. Inslee's Proclamation 21-14, all employees who work for the Department of Labor & Industries must be fully vaccinated against COVID-19. Your vaccine status will be verified by Human Resources prior to your first day of employment. Please contact April Sharp (she/her/hers) at if you need information on medical or religious accommodation. The vaccine mandate applies to all employees regardless of teleworking status. Due to the nature of this position's work, the incumbent of this position will be expected to report to work at an L&I office and may be eligible for some telework. Telework is dependent on supervisory approval and business needs. The duty station for this position is Everett, Washington. Application Process: The top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the required and desirable qualifications described in the announcement. Please include the following documents with your application: A cover letter describing specific qualifications. A current resume detailing applicable experience and education. A list of at least three professional references with current telephone numbers. DO NOT attach or place any information about your vaccination status, including listing the Governor Mandate as a reason for leaving employment, within the application, resume, or cover letter. If you do, we will reject your application. If we reject your application, we are doing so to safeguard others from receiving your confidential information. You will need to remove the confidential information before you can apply again. Other Information: Offer of hire is contingent upon completion of a background check that includes a criminal record history review. Positions requiring travel, such as this one, must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business. This position is represented by the Washington Federation of State Employees (WFSE). Candidates who are offered a job with L&I must possess work authorization which does not require sponsorship by the employer for a visa now or in the future. The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal Form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. Please note: This announcement may be used to fill multiple permanent and/or non-permanent positions. Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information, please contact us at Diversity, Equity, and Inclusion Employer Here at Labor & Industries our employees come from all walks of life as do we. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency's greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call . TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. If you have specific questions regarding this position, please contact April Sharp at .