Onsite Support Technician – Ankeny, IA

at Nesco Resource
Location Ankeny, Iowa
Date Posted June 23, 2022
Category Trades & Services
Job Type Not Specified

Description

The Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

General responsibilities:

Provide quality customer and relations through use of customer management skills and other employees.

Diagnose machine performance problem.

Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches

Installing and repairing Servers

Troubleshoot and installing in LAN-WAN environments

Provide some desk side technical support for hardware and software

Perform analysis to effectively identify potential problems to eliminate problems in the future

Maintain requisite technical competence to support the hardware and software

Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process

Taking appropriate actions to mitigate or eliminate hardware/software problems

Handle General Territory.

M-F 40-hrs/week (on-call nights/weekends on call rotation-required).

Must be able to work overtime when required (limited OT with Manager approval beforehand).

Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.

Perform applicable preventative maintenance, per OEM specifications

PRO038

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

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