Housekeeping – All Purpose Manager

at Kansas City Homewood Suites
Location Kansas City
Date Posted July 31, 2021


Hotel: Kansas City Homewood Suites Job Description Profile: Telecommute: No Bonus Eligible: Yes Direct Reports: Yes - Multiple Reports To: General Manager Primary Purpose: The primary purpose of the All-Purpose Manager is to perform multiple cross functional responsibilities in a fast-paced and dynamic work environment as well as establish and prioritize the tasks for the hotel teams while managing several deadlines. Work Performed: The All-Purpose Manager will be tasked with the following duties, responsibilities, and assignments: - Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline - Clean and disinfect guest rooms and common areas within approved standards ; - Conduct opening and closing of housekeeping ; - Basic knowledge of laundry operations to include the ability to wash, dry, iron and fold laundry ; - Complete room inspections ; - Conduct room inspections, room PM as needed and identify and prioritize repairs as appropriate; - Change lock batteries, conduct interrogations and program guest room locks; - Basic engineering requirements to include minor plumbing and repairs; - Working knowledge of security devices for guest rooms and buildings; - Check in and out guests, answer phones and transfer calls; - Perform night audit duties; - Basic knowledge of front desk property management system; - Ability to setup and serve banquet events; - Assist with expediting breakfast, lunch, or dinner as needed; - Perform cooking and cleaning duties in kitchen as needed; - Demonstrate basic F&B knowledge to include, but not limited to serving customers in all areas of F&B, Banquet, Comp Services, Concierge, Restaurant and Bar areas; - Maintain records and daily reports of operations; - Ensure compliance with Atrium policies and procedures and all local, state, and federal laws and regulations; - Manage daily payroll standards and manage daily expenses within company standards; - Understand hotel emergency procedures to include fire, life and safety; and - Any and all other work as required to complete the primary purpose of the position. Qualifications Required Prior Experience: 2+ Years of experience in hotel Management or similar fieldPreferred Prior Experience: Department head experience to include Rooms and/or Food & BeverageRequired Education:High School Diploma or EquivalentPreferred Education: Associates degree in Hospitality, Business or related fieldRequired Technology: Basic computer knowledge, including Microsoft OfficePreferred Technology: WorkdayPhysical: Ability to lift, pull, push up to 25lbs regularlyOther: Experience with making and implementing HR-related decisions, Working knowledge of multiple departmental operations;Flexibility to work mornings, days, evening, nights, weekends, and holidaysCompetencies: (60) Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. (34) Managerial Courage Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.(31) Interpersonal Savvy Relates well to all kinds of people-up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!EOE, including disability/vets Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos