IT Service Technician (Level 2/3)Permanent
North Carolina, Charlotte - 28212Job Simplification
The announced job offer is made public by the firm: Sterling Technology Solutions and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Trades & Services and the jobs location is in the state of North Carolina at the city Charlotte, in the country US - at this current ZipCode: 28212
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Introduction
Sterling Technology Solutions was established in 2003 to manage IT for small to medium sized businesses in North and South Carolina, primarily in the Charlotte metro area. We are considered an MSP or Managed Services Provider. We are looking to fill a full-time position of Primary Engineer.
Primary Engineer Duties and Responsibilities
The Primary Engineer (PE) will manage and facilitate the completion of Customer support requests. The Primary Engineer will manage the Customers' expectations throughout the process and strive to maintain high customer satisfaction levels. The support delivery area helps shape the other delivery areas via their feedback. The Primary Engineer will build a relationship with the client and be their advocate within Sterling Technology. On any given day, you may perform a variety of tasks, such as:
Accurately and timely updating time entries and ticket notes in ticketing system
Managing tickets assigned in order and timely manner
Perform scheduled or reactive onsite service calls.
Provide scheduled or reactive remote support services.
Advise and train Customers on how to use information technology.
Analyze and solve various IT problems.
Install and troubleshoot Customers' IT hardware and software.
Provide regular ticket reviews and reporting to the Service Manager and VP of Operations as required.
Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process inefficiencies, lack of documentation to the other delivery areas as required.
Maintain high positive Customer and user satisfaction and relationships.
Implement, participate and promote Quality Assurance (QA) objectives, processes, and procedures of the Company.
Conduct thorough checking and self-checking of information and documentation.
Keep documentation accurate and in good order.
Assist in the training, mentoring, and development of staff.
Perform general office duties as required.
Liaising with, managing, and advising customers, other consultants, and contractors and attending meetings as required.
Perform other appropriate duties and responsibilities as assigned by the Service Manager.
Adopt continuous learning and improvement processes in all aspects of the position.
Primary Engineer Technical Skills
Extensive proficiency with information technology regarding both hardware and software. In depth knowledge of Microsoft server and desktop operating systems.
Microsoft Server Operating Systems: 2008 to most current version
Microsoft Desktop Operating Systems: Windows 7 to most current version
Microsoft Office 2010 to most current version
Microsoft Exchange 2010 to most current version
Microsoft Office 365
Active Directory
Basic networking knowledge
Desktop and server hardware, desktop peripherals, printers
Mobile devices running iOS, Android, and Windows Mobile
Advanced to intermediate level knowledge of the Microsoft business stack, network infrastructure, and related technologies.
Primary Engineer Desired Technical Skills
Sterling Technology uses certain software on a daily basis. Experience with these platforms is a desired qualifications.
SonicWall firewalls
Hyper-V
Acronis
ConnectWise
Auvik
macOS
WebRoot
Primary Engineer Skills and Qualifications
To perform your various duties, a Primary Engineer must exhibit many varied skills and qualifications. At the core, the Primary Engineer is a reactive support position. Communication and attention to detail are paramount in this role. A few of the specific skills that all Primary Engineers should include:
ThePrimary Engineer will need to travel to the Customer's sites and require a valid driver's license and reliable transportation.
Primary Engineers must make independent decisions daily, addressing the best way to handle specific tasks. Able to work well both within a team environment and autonomously.
A Primary Engineer must collaborate with other engineers, 3rd party vendors, management, and clients regularly.
Strong problem-solving skills and self-learning.
Show initiative when undertaking tasks.
A high degree of confidentiality.
A high degree of punctuality.
Ability to take, interpret and follow instructions.
Customer service orientation.
The Primary Engineer will have the ability to work with staff at all levels of the Company.
The Primary Engineer will be committed to undertaking duties efficiently with strong attention to detail.
The Primary Engineer will need awareness of and ability to work per Company Policies and Procedures.
Primary Engineer Character Traits
As important as your skills and qualification are your character traits. We want you to be part of our team, and we want our team to be unified in professionalism. A few specific characteristics that are desired:
1. Professional attire: Primary Engineers will be going on Customer sites to support and often interact with the client and their personnel. We require professional business attire, clean and well put together.
2. Well-spoken: The Primary Engineer must speak professionally and with a well-versed vocabulary.
3. Outgoing personality: Primary Engineers need to have an outgoing and pleasant personality with a positive attitude.
Compensation
Sterling Technology believes in work/life balance. In addition to in-office perks like optional work remote Friday's, Rewards Program, Company Paid Outings, etc., we offer the following benefits:
Job Type: Full-time
Paid Medical Insurance
Paid Dental Insurance
Paid Vision Insurance
Paid Life Insurance
Paid Time Off
Competitive Salaries
Work Remotely
No
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Education:
Bachelor's (Preferred)
Experience:
Microsoft Windows Server: 3 years (Required)
Network administration: 3 years (Preferred)
Sonicwall: 1 year (Preferred)
ConnectWise: 2 years (Preferred)
Office365 Admin: 3 years (Preferred)
MSP: 3 years (Preferred)
Work Location: One location
Sterling Technology Solutions was established in 2003 to manage IT for small to medium sized businesses in North and South Carolina, primarily in the Charlotte metro area. We are considered an MSP or Managed Services Provider. We are looking to fill a full-time position of Primary Engineer.
Primary Engineer Duties and Responsibilities
The Primary Engineer (PE) will manage and facilitate the completion of Customer support requests. The Primary Engineer will manage the Customers' expectations throughout the process and strive to maintain high customer satisfaction levels. The support delivery area helps shape the other delivery areas via their feedback. The Primary Engineer will build a relationship with the client and be their advocate within Sterling Technology. On any given day, you may perform a variety of tasks, such as:
Accurately and timely updating time entries and ticket notes in ticketing system
Managing tickets assigned in order and timely manner
Perform scheduled or reactive onsite service calls.
Provide scheduled or reactive remote support services.
Advise and train Customers on how to use information technology.
Analyze and solve various IT problems.
Install and troubleshoot Customers' IT hardware and software.
Provide regular ticket reviews and reporting to the Service Manager and VP of Operations as required.
Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process inefficiencies, lack of documentation to the other delivery areas as required.
Maintain high positive Customer and user satisfaction and relationships.
Implement, participate and promote Quality Assurance (QA) objectives, processes, and procedures of the Company.
Conduct thorough checking and self-checking of information and documentation.
Keep documentation accurate and in good order.
Assist in the training, mentoring, and development of staff.
Perform general office duties as required.
Liaising with, managing, and advising customers, other consultants, and contractors and attending meetings as required.
Perform other appropriate duties and responsibilities as assigned by the Service Manager.
Adopt continuous learning and improvement processes in all aspects of the position.
Primary Engineer Technical Skills
Extensive proficiency with information technology regarding both hardware and software. In depth knowledge of Microsoft server and desktop operating systems.
Microsoft Server Operating Systems: 2008 to most current version
Microsoft Desktop Operating Systems: Windows 7 to most current version
Microsoft Office 2010 to most current version
Microsoft Exchange 2010 to most current version
Microsoft Office 365
Active Directory
Basic networking knowledge
Desktop and server hardware, desktop peripherals, printers
Mobile devices running iOS, Android, and Windows Mobile
Advanced to intermediate level knowledge of the Microsoft business stack, network infrastructure, and related technologies.
Primary Engineer Desired Technical Skills
Sterling Technology uses certain software on a daily basis. Experience with these platforms is a desired qualifications.
SonicWall firewalls
Hyper-V
Acronis
ConnectWise
Auvik
macOS
WebRoot
Primary Engineer Skills and Qualifications
To perform your various duties, a Primary Engineer must exhibit many varied skills and qualifications. At the core, the Primary Engineer is a reactive support position. Communication and attention to detail are paramount in this role. A few of the specific skills that all Primary Engineers should include:
ThePrimary Engineer will need to travel to the Customer's sites and require a valid driver's license and reliable transportation.
Primary Engineers must make independent decisions daily, addressing the best way to handle specific tasks. Able to work well both within a team environment and autonomously.
A Primary Engineer must collaborate with other engineers, 3rd party vendors, management, and clients regularly.
Strong problem-solving skills and self-learning.
Show initiative when undertaking tasks.
A high degree of confidentiality.
A high degree of punctuality.
Ability to take, interpret and follow instructions.
Customer service orientation.
The Primary Engineer will have the ability to work with staff at all levels of the Company.
The Primary Engineer will be committed to undertaking duties efficiently with strong attention to detail.
The Primary Engineer will need awareness of and ability to work per Company Policies and Procedures.
Primary Engineer Character Traits
As important as your skills and qualification are your character traits. We want you to be part of our team, and we want our team to be unified in professionalism. A few specific characteristics that are desired:
1. Professional attire: Primary Engineers will be going on Customer sites to support and often interact with the client and their personnel. We require professional business attire, clean and well put together.
2. Well-spoken: The Primary Engineer must speak professionally and with a well-versed vocabulary.
3. Outgoing personality: Primary Engineers need to have an outgoing and pleasant personality with a positive attitude.
Compensation
Sterling Technology believes in work/life balance. In addition to in-office perks like optional work remote Friday's, Rewards Program, Company Paid Outings, etc., we offer the following benefits:
Job Type: Full-time
Paid Medical Insurance
Paid Dental Insurance
Paid Vision Insurance
Paid Life Insurance
Paid Time Off
Competitive Salaries
Work Remotely
No
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Education:
Bachelor's (Preferred)
Experience:
Microsoft Windows Server: 3 years (Required)
Network administration: 3 years (Preferred)
Sonicwall: 1 year (Preferred)
ConnectWise: 2 years (Preferred)
Office365 Admin: 3 years (Preferred)
MSP: 3 years (Preferred)
Work Location: One location
Employer Overview
Sterling Technology Solutions
North Carolina, Charlotte - 28212- Agency