IT Customer SupportPermanent
Ohio, Dayton - 45402Job Simplification
The announced job offer is made public by the firm: Greater Dayton Regional Transit Authority and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Ohio at the city Dayton, in the country US - at this current ZipCode: 45402
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
JOB/POSITION TITLE:
IT Customer Support Specialist
DEPARTMENT NAME:
Information Technology
POSITION SUMMARY:
Under the immediate supervision of the Manager of IT System Engineering, the Customer Support Specialist performs front line computer support at the IT Help Desk. Answers word processing, spreadsheet, e-mail, and level one system questions. Logs trouble reports and assigns to appropriate IT staff member. Installs, troubleshoots, and maintains workstation hardware and software in order to provide optimal client systems. Performs hardware and software upgrades for all Authority workstations and peripherals. Manages the software deployment system for delivering new and updated applications as well as security patches to the operating system for all Authority workstations. Stays abreast of the latest security threats for workstations and recommends/manages patches to mitigate those threats. Performs configuration, setup, and routine maintenance for all Authority printers. Performs clerical work for the IT department.
ESSENTIAL FUNCTIONS:
Answers the IT Help Desk phone and provides level one user support.
Logs and assigns problem reports to appropriate MIS staff member.
Maintains expert knowledge of word processing, spreadsheet, and e-mail software.
Maintains expert knowledge of workstation hardware and operating systems.
Manages the software deployment system
Performs both hardware and software upgrades on workstations.
Performs hardware and software trouble shooting and testing on Authority workstations.
Manages and provides training for mobile devices including phones and tablets.
Creates and submits RFQ's to vendors and analyzes results for purchasing PC hardware and client software.
Assists in the troubleshooting and repair of network cabling.
Contacts outside vendors to ensure stocking levels of computer and printer supplies.
Introduces new users to the company's workstation environment.
Maintains all computer backup processes and tape library.
Reconciles phone bills, processes, and tracks blanket purchase orders and maintains computer inventories.
Functions as liaison between users and IT.
Requires punctuality and regular attendance.
Supports the mission and goals of the RTA
Performs other duties as assigned.
COMPENTENCIES:
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to modern technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Conflict Resolution - Encourages open communications; confronts inconvenient situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others informed; selects and uses appropriate communication methods
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
SUPERVISORY RESPONSIBILITIES:
N/A
WORKING ENVIRONMENT:
Will work in office environment mostly but also will do work in various garage and outdoor environments.
PHYSICAL DEMANDS:
Normally seated with freedom of movement. May manage some light materials and supplies. Some work will be done outside of the office
POSITION TYPE & EXPECTED SCHEDULE:
Full Time
TRAVEL:
None.
REQUIRED QUALIFICATIONS:
• Associate degree in Computer Science, Business, or related field.
• Three (3) years in IT/MIS related field with experience supporting workstation hardware and software.
• Previous work experience with Microsoft Office products is required.
• Experience with phone switch programming preferred but not required.
PREFERRED QUALIFICATIONS:
N/A
ADDITIONAL INFORMATION:
This is a non-exempt, pay grade 12 position with an initial salary hiring range of $43,358 (minimum) to $54,196 (midpoint), dependent on qualifications and experience. Interested internal candidates must submit their Career Opportunity Application to Sean Urke in Human Resources no later than 10/10/2022 by 5:00 p.m..
THE GREATER DAYTON RTA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: $43,358.00 - $54,196.00 per year
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
On call
Application Question(s):
Do you have experience with Microsoft Office Products?
Education:
Associate (Required)
Experience:
IT/MIS: 3 years (Required)
Work Location: One location
IT Customer Support Specialist
DEPARTMENT NAME:
Information Technology
POSITION SUMMARY:
Under the immediate supervision of the Manager of IT System Engineering, the Customer Support Specialist performs front line computer support at the IT Help Desk. Answers word processing, spreadsheet, e-mail, and level one system questions. Logs trouble reports and assigns to appropriate IT staff member. Installs, troubleshoots, and maintains workstation hardware and software in order to provide optimal client systems. Performs hardware and software upgrades for all Authority workstations and peripherals. Manages the software deployment system for delivering new and updated applications as well as security patches to the operating system for all Authority workstations. Stays abreast of the latest security threats for workstations and recommends/manages patches to mitigate those threats. Performs configuration, setup, and routine maintenance for all Authority printers. Performs clerical work for the IT department.
ESSENTIAL FUNCTIONS:
Answers the IT Help Desk phone and provides level one user support.
Logs and assigns problem reports to appropriate MIS staff member.
Maintains expert knowledge of word processing, spreadsheet, and e-mail software.
Maintains expert knowledge of workstation hardware and operating systems.
Manages the software deployment system
Performs both hardware and software upgrades on workstations.
Performs hardware and software trouble shooting and testing on Authority workstations.
Manages and provides training for mobile devices including phones and tablets.
Creates and submits RFQ's to vendors and analyzes results for purchasing PC hardware and client software.
Assists in the troubleshooting and repair of network cabling.
Contacts outside vendors to ensure stocking levels of computer and printer supplies.
Introduces new users to the company's workstation environment.
Maintains all computer backup processes and tape library.
Reconciles phone bills, processes, and tracks blanket purchase orders and maintains computer inventories.
Functions as liaison between users and IT.
Requires punctuality and regular attendance.
Supports the mission and goals of the RTA
Performs other duties as assigned.
COMPENTENCIES:
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to modern technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Conflict Resolution - Encourages open communications; confronts inconvenient situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others informed; selects and uses appropriate communication methods
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
SUPERVISORY RESPONSIBILITIES:
N/A
WORKING ENVIRONMENT:
Will work in office environment mostly but also will do work in various garage and outdoor environments.
PHYSICAL DEMANDS:
Normally seated with freedom of movement. May manage some light materials and supplies. Some work will be done outside of the office
POSITION TYPE & EXPECTED SCHEDULE:
Full Time
TRAVEL:
None.
REQUIRED QUALIFICATIONS:
• Associate degree in Computer Science, Business, or related field.
• Three (3) years in IT/MIS related field with experience supporting workstation hardware and software.
• Previous work experience with Microsoft Office products is required.
• Experience with phone switch programming preferred but not required.
PREFERRED QUALIFICATIONS:
N/A
ADDITIONAL INFORMATION:
This is a non-exempt, pay grade 12 position with an initial salary hiring range of $43,358 (minimum) to $54,196 (midpoint), dependent on qualifications and experience. Interested internal candidates must submit their Career Opportunity Application to Sean Urke in Human Resources no later than 10/10/2022 by 5:00 p.m..
THE GREATER DAYTON RTA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: $43,358.00 - $54,196.00 per year
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
On call
Application Question(s):
Do you have experience with Microsoft Office Products?
Education:
Associate (Required)
Experience:
IT/MIS: 3 years (Required)
Work Location: One location
Employer Overview
Greater Dayton Regional Transit Authority
Ohio, Dayton - 45402- Agency