Insurance Customer Service RepresentativePermanent
New York, Buffalo - 14221Job Simplification
The announced job offer is made public by the firm: AAA Western and Central New York and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New York at the city Buffalo, in the country US - at this current ZipCode: 14221
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Job Overview
At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission-to be our members' most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
Medical, Dental, Life and AD&D Insurance
Potential for remote work & flexible work schedules
Pre-Tax & Roth 401(k) plan with company match
Health Spending Accounts with company contribution & Flexible Spending Accounts
Company Paid Short-term & Long-term disability
Paid time off
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts
Job Responsibilities
40% Customer Service- Understand all AAA Insurance offerings and other Club products and services to ensure quality service delivery to members and customers. Effectively resolve member and customer concerns. Demonstrate AAA Core Values in every interaction.
30% Communication- Exhibit a high degree of professionalism at all times. Actively listen to determine customers' needs. Provide well-written and accurate communication inclusive of emails, letters, and documentation.
20% Technical Knowledge- Effectively utilize Insurance and AAA systems, following established policies and guidelines to manage and respond to inquiries and issues. Serve as a liaison with the insurance carrier(s) to ensure timely underwriting of policies and maintain current knowledge of the insurance carriers' underwriting guidelines. Participate in training and testing programs as required. Follow required processes and workflow on every interaction. Assist with other projects as assigned.
10% Sales- Educate and actively sell relevant insurance products and services during all appropriate interactions. Prospect and generate referrals. Sell and promote AAA membership and other Club products and services. Responsible for effectively closing sales and meeting overall monthly and annual scorecard goals.
Job Specific Requirements
Working knowledge of computer software and ability to effectively navigate multiple systems.
Must be able to resolve problems and work under pressure to diffuse member concerns.
Work under pressure during periods of high volume.
Ability to multitask in various areas of insurance sales and service.
Experience
Required
1 - 2 years: Customer Service experience.
Preferred
Insurance management system experience.
Insurance Customer Service experience.
Education
Required
High School or better
Licenses & Certifications
Preferred
NYS P&C Insurance
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
Medical, Dental, Life and AD&D Insurance
Potential for remote work & flexible work schedules
Pre-Tax & Roth 401(k) plan with company match
Health Spending Accounts with company contribution & Flexible Spending Accounts
Company Paid Short-term & Long-term disability
Paid time off
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts
Job Responsibilities
40% Customer Service- Understand all AAA Insurance offerings and other Club products and services to ensure quality service delivery to members and customers. Effectively resolve member and customer concerns. Demonstrate AAA Core Values in every interaction.
30% Communication- Exhibit a high degree of professionalism at all times. Actively listen to determine customers' needs. Provide well-written and accurate communication inclusive of emails, letters, and documentation.
20% Technical Knowledge- Effectively utilize Insurance and AAA systems, following established policies and guidelines to manage and respond to inquiries and issues. Serve as a liaison with the insurance carrier(s) to ensure timely underwriting of policies and maintain current knowledge of the insurance carriers' underwriting guidelines. Participate in training and testing programs as required. Follow required processes and workflow on every interaction. Assist with other projects as assigned.
10% Sales- Educate and actively sell relevant insurance products and services during all appropriate interactions. Prospect and generate referrals. Sell and promote AAA membership and other Club products and services. Responsible for effectively closing sales and meeting overall monthly and annual scorecard goals.
Job Specific Requirements
Working knowledge of computer software and ability to effectively navigate multiple systems.
Must be able to resolve problems and work under pressure to diffuse member concerns.
Work under pressure during periods of high volume.
Ability to multitask in various areas of insurance sales and service.
Experience
Required
1 - 2 years: Customer Service experience.
Preferred
Insurance management system experience.
Insurance Customer Service experience.
Education
Required
High School or better
Licenses & Certifications
Preferred
NYS P&C Insurance
Employer Overview
AAA Western and Central New York
New York, Buffalo - 14221- Agency