Inbound Customer Service RepresentativePermanent
Connecticut, Bristol - 06010Job Simplification
The announced job offer is made public by the firm: American Customer Care and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Connecticut at the city Bristol, in the country US - at this current ZipCode: 06010
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Job Overview
Bristol, CT
Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?
American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today. We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts. Our CSR's handle many types of inbound customer service inquiries including phone calls, emails, and live chats.
We are a drug-free and equal opportunity employer.
Job Description
Answer incoming customer service calls on behalf of a top soup manufacturing company
Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
Use product database and website to suggest merchandise appropriate for individual customers' needs
Edit notes taken during phone call and customize standard letter used to accompany samples/coupons sent to consumers
Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
If this sounds like a role that you would put 100% into and make it your own, then we would love to hear from you!
Requirements
Minimum High School Diploma (or equivalent)
Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
Excellent oral and written communication skills in English
Fluency in the Spanish language a plus
Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?
American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today. We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts. Our CSR's handle many types of inbound customer service inquiries including phone calls, emails, and live chats.
We are a drug-free and equal opportunity employer.
Job Description
Answer incoming customer service calls on behalf of a top soup manufacturing company
Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
Use product database and website to suggest merchandise appropriate for individual customers' needs
Edit notes taken during phone call and customize standard letter used to accompany samples/coupons sent to consumers
Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
If this sounds like a role that you would put 100% into and make it your own, then we would love to hear from you!
Requirements
Minimum High School Diploma (or equivalent)
Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
Excellent oral and written communication skills in English
Fluency in the Spanish language a plus
Employer Overview
American Customer Care
Connecticut, Bristol - 06010- Agency