In Plant Services-Sr Print Customer Service Rep - Colorado, Colorado Springs

The announced job offer is made public by the firm: Focus on the Family and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Colorado at the city Colorado Springs, in the country US - at this current ZipCode: 80928

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Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 600 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal. The Sr. Print Customer Service Representative position exists to be internal print expert who is responsible from job intake to a successful job completion in all areas of print. Provides excellent customer service for both internal and external customers using in-depth knowledge of printing products, programs, and variables to communicate effectively with owners, printers, and the Broker/Scheduler to shape a successful print job. This position also enforces and carries out all purchasing policies and procedures in support of all printing procurement needs. Essential Duties/Responsibilities: Engages with customers as a primary point of contact, being proactive in anticipating customer needs, answering, and responding to customers' questions/concerns, and keeping in constant daily communication with customer, internal departments, and external resources to ensure timely and accurate delivery of print and mail projects Advises client departments of print techniques and applications, papers and substrates, coatings and treatments, layouts, and formats, that maximize economy and visual impact Determines and/or implements methods to improve production flow and generate cost savings, remains updated on all new technologies and equipment, and understands how it affects customer accounts Monitors production projects through Aprimo (Focus' project management platform) to provide timely feedback, relevant information, and approvals Maintains working knowledge of Adobe Creative software programs necessary for reviewing and proofing design files Coordinates with Scheduler/Broker from initiation to completion to maximize outcome Collects all necessary information and files to include all art, fonts and data files and prepares a detailed, print-ready job package to include a clear job cover and data files ensuring a timely, quality outcome Coordinates and documents job change orders, whether initiated by production floor or customer, insuring approvals and good communication Coordinates with Scheduler/Broker to monitor all phases of production to insure accurate and timely completion of jobs Processes Purchase Requisitions and Capital Appropriation Requests (CARs) from various ministry departments for procurement of goods and services, resulting in a purchase order being placed with the vendor Advises client departments concerning best-fit suppliers for goods and services based on vendor capabilities, location, availability, price, and delivery schedule Documents mutually agreed upon purchase terms and conditions Reviews overall supplier performance, with job owners and Scheduler/Broker, pertaining to meeting ministry goals Performs periodic market research/analysis to keep current on goods, services, and print capabilities that are being utilized by the ministry Maintains documentation to support each purchase including evidence of quotes and why the vendor was (or was not) selected. Also maintain records to evaluate vendor performance Coordinates the purchasing /contract effort with the FOF Legal Department Provides direction to CSR's, including training as necessary Has agency as a buyer for Focus on the Family and must understand compliance regarding purchases Performs press checks and site visits as needed at presses, mail houses and other manufacturing/production facilities for quality control; Reviews complex project matrices with clients to ensure production, distribution, and purchase order accuracy Other Duties/Responsibilities: May function as Team Lead Performs other duties as assigned Managerial Breadth/Scope of Job: None Working Environment/Physical Requirements: Some travel and training may be required This role may require occasional travel including nights and weekends Visually able to evaluate final artwork/proofs and mock-ups JOB QUALIFICATIONS/REQUIREMENTS: Character/Spiritual: Exemplifies Ephesians 5:1-2, "Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us..." Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, "Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age." Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family's staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values Personal Characteristics: Exhibits the highest level of discernment, a servant leader work ethic, possesses a love of ministering to fellow staffers and FOF constituency Organized, calm, confident, and motivational demeanor, goal oriented, self-starter, enjoys working and interacting with people Ability to give direction and input across divisional lines, a proven excellent listener Knowledge/Experience: Bachelor's Degree in Business or related field or equivalent experience 5+ years of prior Customer Service experience in the 'Printing' and/or 'Direct Mail' industry required with focus on Digital Print Computer literate, proficient in MS Word, Excel, Outlook, and Adobe Creative Cloud. Familiarity with Indesign essential Strong written and verbal communication skills Working knowledge of finance and accounting principles Adaptable communication style depending on recipient and communication medium Able to process and interpret client supplied information Excellent attention to detail while working to tight deadlines Must be well organized and able to respond quickly to changing situations Working knowledge of commercial printing processes (Web, offset, and digital) and their respective strengths and weaknesses Working knowledge of overseas purchasing and relationships is beneficial, but not a requirement for this position Team player with ability to work well on own initiative Skills, Abilities and Special Talents/Gifts: Computer literate, proficient in MS Word, Excel, Outlook, and Acrobat. Familiarity with InDesign preferred Strong written and verbal communication skills Adaptable communication style depending on recipient and communication medium Able to process and interpret client supplied information Excellent attention to detail while working to tight deadlines Must be well organized and able to respond quickly to changing situations Team player with ability to work well on own initiative Stewardship Requirements: Managing up to $2 million in work and supplies annually Has agency to purchase supplies and outsourcing for assigned jobs sourced by Purchasing Dept. Salary Range: $58,236 to $67,077 \yr. Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 30 hours or more per week are eligible for: Medical Plan Dental Plan Life Insurance Disability Insurance Flexible Spending Accounts Employees scheduled for 20 hours or more per week are eligible for: Legal Shield/ID Shield AFLAC Retirement Plan Vacation Time Sick Time Holidays Service Awards Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. Temporary employees are not eligible for benefits. Helping Families Thrive! Focus on the Family is a 501c3 Christian Non-Profit Ministry. Other details Pay Type Salary Apply Now 8605 Explorer Dr, Colorado Springs, CO 80920, USA