IDS Call Center Supervisor - California, Whittier

The announced job offer is made public by the firm: PIH Health and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of California at the city Whittier, in the country US - at this current ZipCode: 90607

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PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Whittier Hospital, PIH Health Downey Hospital and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women's health, urgent care and emergency services. The organization is recognized by Watson Health as one of the nation's Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

The IDS Call Center Supervisor reports directly to IDS Call Center Management. He/She creates a smooth functioning environment through staff leadership, by setting and achieving objectives through interpersonal, interpretive, and technical abilities. He/she is the liaison between the business units, technology teams and support teams. He/she collaborates with developers and subject matter experts to establish the technical vision and analyzes tradeoffs between usability and performance needs. He/she assists with the operational development, database management, and training.

Required Skills

• Strong leadership skills, ability to express both verbally and in written form in a clear, concise manner


• Analytical skills to collect and research data


• Critical thinking and problem solving skills to identify and resolve problems in a timely manner


• Ability to follow up and document key areas of concern


• Ability to efficiently coordinate resources


• Ability to demonstrate accuracy and thoroughness, and exhibit sound and accurate judgment


• Excellent organizational skills


• Strong interpersonal skills


• Uses time efficiently, able to deal with frequent change or unexpected events; must be able to handle multiple tasks with interruption;


• Proficient in the Microsoft suite of software.

Required Experience

• High School Diploma or G.E.D. is required


• Bachelor's Degree in healthcare, organization development, or other related field is preferred.


• Comparable experience will be considered.


• Previous hospital/healthcare experience is required.

Beyond the benefits that come with working for the area's leading community healthcare provider - one that also recognizes the need to ensure patient safety and comfort - you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V