Home Fashions Customer Service Manager - Illinois, Addison

The announced job offer is made public by the firm: JC LICHT LLC and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Addison, in the country US - at this current ZipCode: 60101

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Description:

Want to be a part of the most AUDACIOUS and radically EXCELLENT Paint, Hardware & Decorating Retailer in the Country? Join our amazing team where you are not only a part of growing company but also a family, where everyone is equally important!

JCLicht is searching for a motivated and experienced customer service manager to lead our home fashions customer service department. Your goal will be to provide outstanding customer service to our clients by developing and overseeing customer service procedures, policies, and KPI's that support our goals. This individual will oversee order procurement, warranty claims, service technicians, as well as our call center team.

JOB DESCRIPTION

Supervise day-to-day operations in each of our customer service areas

Develop KPI's supporting overall customer satisfaction and meet those goals on an ongoing basis.

Hire, train and coach new customer service representatives as well as develop existing team members

Manage cases to ensure that each customer receives premium care in an urgent manner

Oversee the accurate and efficient workflow of all custom orders

Ensure that each customer is kept apprised as to the disposition of their order throughout the buying experience

Set schedules for staff members to best suit the department and company needs

Resolve any escalated conflict resolution situations

Review all custom orders for accuracy of order entry and product specifications

Oversee timely and accurate remake/repair orders until each customer is 100% satisfied

Communicate with vendors ensuring they are providing optimum quality control and turn times

Requirements:

Experience working with service-related products within the home improvement/home furnishing industry a plus

At least 5 years of experience in leading a team of customer service and/or call center

Understanding of case management in various CRM and ERP platforms.

Outstanding written and verbal communication skills

Expert in conflict resolution

Ability to thrive in a fast-paced environment

Bachelor's degree or equivalent a plus

PI