Guitar Center- Call Center AgentPermanent
Tennessee, Nashville - 37201Job Simplification
The announced job offer is made public by the firm: Music and Arts and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Tennessee at the city Nashville, in the country US - at this current ZipCode: 37201
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Job Overview
Position Overview:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As a Music Gear Consultant, you will spend the majority of your time reaching out to and connecting with customers to build relationships, improve customer experiences, and increase customer's lifetime value.
Our Music Gear Consultants, internally known as a Gear Advisor, provide world-class sales support and customer service to assigned portfolios of musicians. You will be responsible for managing all facets of the customer experience through all contact channels chat/email/inbound and outbound phone call. You are front and center to the success of our business and provide our customers with the best buying experience possible ensuring repeat customers.
As our Music Gear Consultant, you will:
Manage a portfolio of clients who interact with the business via web and phone orders
Leverage the Salesforce platform to manage client relations, communications, sales activity and outreach
Be responsible for daily outbound calls to existing books of business, and create relationships with new potential clients
Be responsible for metric performance in the areas of sales, service, call handling, and quality standards
Have ongoing exposure to instrument and product knowledge through vendor and in-house trainings
Provide a best in class customer service experience to all clients through learned skills in order management, product inquiries, cross selling, troubleshooting, company financing options, , account status, and marketing promotions
Summarize each interaction to customers to ensure customer satisfaction
Maintain timely follow-up with customers as outlined by management
Execute special projects and tasks as assigned
Music Gear Consultant Perks:
Work from home with onsite training and engagement opportunities
Full-Time Opportunity Available
Performance based incentive program
Flexible scheduling/Evening and weekend shifts available
HUGE employee discounts on music gear and Guitar Center products
An amazing culture!
A robust, comprehensive benefits program including Gig Leave, to accommodate a musician's tour schedule available
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As a Music Gear Consultant, you will spend the majority of your time reaching out to and connecting with customers to build relationships, improve customer experiences, and increase customer's lifetime value.
Our Music Gear Consultants, internally known as a Gear Advisor, provide world-class sales support and customer service to assigned portfolios of musicians. You will be responsible for managing all facets of the customer experience through all contact channels chat/email/inbound and outbound phone call. You are front and center to the success of our business and provide our customers with the best buying experience possible ensuring repeat customers.
As our Music Gear Consultant, you will:
Manage a portfolio of clients who interact with the business via web and phone orders
Leverage the Salesforce platform to manage client relations, communications, sales activity and outreach
Be responsible for daily outbound calls to existing books of business, and create relationships with new potential clients
Be responsible for metric performance in the areas of sales, service, call handling, and quality standards
Have ongoing exposure to instrument and product knowledge through vendor and in-house trainings
Provide a best in class customer service experience to all clients through learned skills in order management, product inquiries, cross selling, troubleshooting, company financing options, , account status, and marketing promotions
Summarize each interaction to customers to ensure customer satisfaction
Maintain timely follow-up with customers as outlined by management
Execute special projects and tasks as assigned
Music Gear Consultant Perks:
Work from home with onsite training and engagement opportunities
Full-Time Opportunity Available
Performance based incentive program
Flexible scheduling/Evening and weekend shifts available
HUGE employee discounts on music gear and Guitar Center products
An amazing culture!
A robust, comprehensive benefits program including Gig Leave, to accommodate a musician's tour schedule available
Employer Overview
Music and Arts
Tennessee, Nashville - 37201- Agency