Guest Services Assistant Manager - Colorado, Vail

The announced job offer is made public by the firm: Beaver Creek Resort Company and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Colorado at the city Vail, in the country US - at this current ZipCode: 81657

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Come work and play in the mountains! Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

Join us to create your Experience of a Lifetime!

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Seasonal Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Guest Service Assistant Manager is part of the Guest Service Department and is responsible for facilitating extraordinary guest service, guest recovery, lift experiences and assist scanning operations.

Job Specifications:

• Starting Wage: $47,500 - $52,000
• Schedule & Availability: Full Time/Winter Seasonal
• Outlet: Beaver Creek

Job Responsibilities:

• Oversee the chairlift wait experience, monitor guest wait time in lines and expedite as needed
• Manage daily operations and revenue within the overnight ski check and Guest Information Center
• Oversight of the Employee Center
• Hire, train and motivate high performing guest service focused staff
• Build relationships with other entities to enhance the guest experience
• Ability to resolve guest and/or product issues in an expedient manner, de-fuse upset guests, and deliver exceptional service
• Create a fun and professional work experience while communicating in a courteous and respectful manner
• Adhere to labor and operating budget, including revenue budgets
• Work on a computer/RPOS with a high degree of accuracy and efficient speed
• Establish personal strengths and opportunities through self-assessment and ongoing feedback from management team; participate in prescribed training throughout season.

Job Qualifications:

• High school diploma or equivalent - required
• College Degree - preferred
• Prior guest service experience, Prior cash handling or sales experience - required
• Ability to communicate fluently and effectively in English - required
• Proficient on Microsoft applications and POS software - required
• Ability to answer questions and speak intelligently about all resort products - required
• Skiing or riding ability at Level 7 (Strong Intermediate) - required
• Ability to stay calm in busy and stressful situations - require
• previous lift or scanning experience preferred

The budgeted range starts at $47,500 - $52,000. Actual pay will be adjusted based on experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 467687