Guest Service AgentPermanent
British Columbia (BC), Victoria - V8NJob Simplification
The announced job offer is made public by the firm: Brentwood Bay Resort and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of British Columbia (BC) at the city Victoria, in the country CA - at this current ZipCode: V8N
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
About us.
Brentwood Bay Resort is a luxury boutique property that is unlike any other hotel or resort in the Greater Victoria area. We believe in doing more than serving delicious meals, providing relaxing spa treatments, and welcoming guests to our beautiful oceanfront suites. We believe in providing a truly special guest experience and supporting our team members to discover their unique contribution and empower them to deliver it!
We have some of the most passionate and engaged groups leading this organization. Team players are empowered, supported, and encouraged to give input, opinions, strategies, and suggestions because the Resort operates as a team to deliver exceptional service.
We are community leaders who believe in an honest, unique, and fun approach to providing graceful hospitality.
Be kind.
Be fearless.
Be you.
and look good doing it!
About the job.
This Position sets and maintains the service standard in every interaction. This position is known as a "book end" role, meaning that the individual in this role begins and ends all guest experiences at the resort. When prospective guests contact the resort, this role is "the architect of experience" - using their ability to read needs + desires that are both implicitly and explicitly communicated.
This role greets and orients guests with impeccable social grace and, upon conclusion of a visit, demonstrates a keen willingness to listen to guests in an empathetic manner to make sense of things when they did not go as expected. The individual in this role understands that they are offering the gift of a genuine presence + emotional as well as intelligent problem solving.
About you.
A professional, warm + joy-filled being
An openness to life + a graceful presence
Confidence + calmness in every interaction - people feel like they're in capable hands with you
A love for knowing and sharing "the good stuff" - pairing information and guest preferences in concierge capacity
Excellent + resourceful decision-making skills paired with a love of checking in on the little things that you know make the difference
Contagious self-esteem making you exceptionally kind with healthy boundaries.
At least 2 years of progressive customer service experience
Previous front desk or concierge experience an asset but not required
Proficient in Microsoft Office and previous experience with Opera an asset
Own/have access to reliable transportation to Brentwood bay
A willingness to work weekends with a varied schedule (7am-3pm, 11am-7pm, 3pm-11pm shifts)
A willingness to work overnights to cover vacation time and sick days when required
Physically fit and able to stand for long periods of time
Serving It Right certification or willingness to obtain
What we offer.
A competitive hourly rate; starting at $21 based on experience
Extensive health and wellness benefits
Award winning culture that makes you actually want to come to work
We give you the platform to do amazing things in a beautiful location
Personal and professional development opportunities
Employee referral program (cash bonus for successful candidates!)
Employee discounts that include:
50% off at the Brentwood Bay Pub
50% off at the Arbutus Room
50% off Spa Treatments at the Brentwood Bay Spa
FREE paddle sport rentals at the Brentwood Bay Marina for you and a friend!
Friends and Family discounts on hotel rooms
If you have a disability that requires accommodation during any stage of our recruitment process, please email Josh Norman, People & Culture Manager, at and let us know how we can best assist you
Brentwood Bay Resort is a luxury boutique property that is unlike any other hotel or resort in the Greater Victoria area. We believe in doing more than serving delicious meals, providing relaxing spa treatments, and welcoming guests to our beautiful oceanfront suites. We believe in providing a truly special guest experience and supporting our team members to discover their unique contribution and empower them to deliver it!
We have some of the most passionate and engaged groups leading this organization. Team players are empowered, supported, and encouraged to give input, opinions, strategies, and suggestions because the Resort operates as a team to deliver exceptional service.
We are community leaders who believe in an honest, unique, and fun approach to providing graceful hospitality.
Be kind.
Be fearless.
Be you.
and look good doing it!
About the job.
This Position sets and maintains the service standard in every interaction. This position is known as a "book end" role, meaning that the individual in this role begins and ends all guest experiences at the resort. When prospective guests contact the resort, this role is "the architect of experience" - using their ability to read needs + desires that are both implicitly and explicitly communicated.
This role greets and orients guests with impeccable social grace and, upon conclusion of a visit, demonstrates a keen willingness to listen to guests in an empathetic manner to make sense of things when they did not go as expected. The individual in this role understands that they are offering the gift of a genuine presence + emotional as well as intelligent problem solving.
About you.
A professional, warm + joy-filled being
An openness to life + a graceful presence
Confidence + calmness in every interaction - people feel like they're in capable hands with you
A love for knowing and sharing "the good stuff" - pairing information and guest preferences in concierge capacity
Excellent + resourceful decision-making skills paired with a love of checking in on the little things that you know make the difference
Contagious self-esteem making you exceptionally kind with healthy boundaries.
At least 2 years of progressive customer service experience
Previous front desk or concierge experience an asset but not required
Proficient in Microsoft Office and previous experience with Opera an asset
Own/have access to reliable transportation to Brentwood bay
A willingness to work weekends with a varied schedule (7am-3pm, 11am-7pm, 3pm-11pm shifts)
A willingness to work overnights to cover vacation time and sick days when required
Physically fit and able to stand for long periods of time
Serving It Right certification or willingness to obtain
What we offer.
A competitive hourly rate; starting at $21 based on experience
Extensive health and wellness benefits
Award winning culture that makes you actually want to come to work
We give you the platform to do amazing things in a beautiful location
Personal and professional development opportunities
Employee referral program (cash bonus for successful candidates!)
Employee discounts that include:
50% off at the Brentwood Bay Pub
50% off at the Arbutus Room
50% off Spa Treatments at the Brentwood Bay Spa
FREE paddle sport rentals at the Brentwood Bay Marina for you and a friend!
Friends and Family discounts on hotel rooms
If you have a disability that requires accommodation during any stage of our recruitment process, please email Josh Norman, People & Culture Manager, at and let us know how we can best assist you
Employer Overview
Brentwood Bay Resort
British Columbia (BC), Victoria - V8N- Agency