Guest Operations SpecialistPermanent
New Jersey, Jersey City - 07302Job Simplification
The announced job offer is made public by the firm: Furnished Quarters and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Trades & Services and the jobs location is in the state of New Jersey at the city Jersey City, in the country US - at this current ZipCode: 07302
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Company Overview
Joining Furnished Quarters means being at the intersection of travel, hospitality, real estate, lifestyle, design, and many other industries - an exciting, dynamic mix of sectors. Working for an established, award-winning company that is still growing, expanding, and innovating at every turn. Maintaining a healthy work-life balance that is not just encouraged but prescribed. And being part of a family-owned company where every voice is heard and amplified.
Since 1998, Furnished Quarters has been providing exceptional furnished apartments to both business and leisure travelers. We've grown to become the largest independently owned and operated supplier of global temporary housing, offering over 100,000 apartments in more than 800 cities around the world.
Both internally and externally, we celebrate five Core Values: Challenge, Collaboration, Care, Career, and Community. We love a good Challenge, to better ourselves and each other. We encourage and celebrate Collaboration at every turn. As a certified LGBT-owned business, we Care about people, diversity, and inclusion, treating others with respect and integrity. We support every employee in their Career growth and development. And we create a Community where people feel comfortable to be themselves and find fulfillment in their work.
Work with us and find out what it means to Stay Different.
Job Summary
The Guest Operations Specialist is responsible for upholding the Furnished Quarter's cleanliness and appearance standards in our apartments. Primary responsibilities include preparing apartments for our guests by conducting cleanliness inspections, WiFi and TV equipment testing, liaising with the Housekeeping vendor, and building maintenance to make our units perfect. Adhering to the Design guide, the Guest Operations Specialist ensures proper placement of all furnishings and household goods and maintains guest-supply par levels. This role participates in the rotational after-hours, on-call program, handling guest issues including, but not limited to guest lockouts and emergencies.
Essential Functions
Exhibits the Furnished Quarter's Core Values in all guest & colleague interactions.
Conducts cleanliness inspections and ensures furniture placement according to Furnished Quarters' Design and Housekeeping Standard Operating Procedures (pre-move-out, departure, and pre-move-in inspections).
Works with the Housekeeping vendor's management team and inspects their work to ensure that cleanliness and design standards are maintained, reporting deficiencies and discrepancies to Furnished Quarters management.
Handles general preventative maintenance in apartments, including minor scratches to floors and furnishings, performs minor repairs on items such as beds, chairs, drawers, (etc.), removes scuff marks from walls/performs touch-up painting.
Identifies and reports damages to furnishings and apartments or the general condition of apartments not meeting Furnished Quarters' standards to management.
Troubleshoot cable, WiFi, and equipment problems.
Conducts inventories of warehouse supply par levels & guest supplies, reporting supply counts to management.
Establishes and maintains working relationships with building staff (building superintendent/management, maintenance staff, concierge, and door attendants).
Updates cases in SalesForce, entering all required information via hand-held tablets.
Participates in after-hours, weekend/overnight On-Call program.
Secures and maintains custody of equipment, keys, and supplies to protect and preserve the company and guest property.
Reports to the primary office location and travels to multiple worksites during business hours.
Maintains a professional appearance and friendly attitude towards clients and colleagues.
Required Skills & Qualifications
High School Diploma or equivalency required.
1-2 years related housekeeping or operations experience in the hospitality industry required.
Basic computer knowledge and the ability to operate a hand-held tablet.
Knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
Abiltiy to take public transportation to multiple work locations throughout the day in specific markets (e.g., Manhattan/Brooklyn).
Possesses a valid driver's license and the ability to operate a company vehicle for roles based in specific markets (e.g., San Francisco/Bay Area, Boston/Cambridge, Jersey City, White Plains).
Ability to communicate information to management and guests.
Ability to understand and follow verbal/written instructions in English and communicate verbally and in writing in English.
Participates in the after-hours, weekend/overnight on-Call program.
Benefits and Perks
Paid Time Off
Paid Holidays
Medical, Dental, Vision, Long Term & Short Term Disability, Medical FSA, Commuter Benefits, 401k with Company Matching
Uniform Provided
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Joining Furnished Quarters means being at the intersection of travel, hospitality, real estate, lifestyle, design, and many other industries - an exciting, dynamic mix of sectors. Working for an established, award-winning company that is still growing, expanding, and innovating at every turn. Maintaining a healthy work-life balance that is not just encouraged but prescribed. And being part of a family-owned company where every voice is heard and amplified.
Since 1998, Furnished Quarters has been providing exceptional furnished apartments to both business and leisure travelers. We've grown to become the largest independently owned and operated supplier of global temporary housing, offering over 100,000 apartments in more than 800 cities around the world.
Both internally and externally, we celebrate five Core Values: Challenge, Collaboration, Care, Career, and Community. We love a good Challenge, to better ourselves and each other. We encourage and celebrate Collaboration at every turn. As a certified LGBT-owned business, we Care about people, diversity, and inclusion, treating others with respect and integrity. We support every employee in their Career growth and development. And we create a Community where people feel comfortable to be themselves and find fulfillment in their work.
Work with us and find out what it means to Stay Different.
Job Summary
The Guest Operations Specialist is responsible for upholding the Furnished Quarter's cleanliness and appearance standards in our apartments. Primary responsibilities include preparing apartments for our guests by conducting cleanliness inspections, WiFi and TV equipment testing, liaising with the Housekeeping vendor, and building maintenance to make our units perfect. Adhering to the Design guide, the Guest Operations Specialist ensures proper placement of all furnishings and household goods and maintains guest-supply par levels. This role participates in the rotational after-hours, on-call program, handling guest issues including, but not limited to guest lockouts and emergencies.
Essential Functions
Exhibits the Furnished Quarter's Core Values in all guest & colleague interactions.
Conducts cleanliness inspections and ensures furniture placement according to Furnished Quarters' Design and Housekeeping Standard Operating Procedures (pre-move-out, departure, and pre-move-in inspections).
Works with the Housekeeping vendor's management team and inspects their work to ensure that cleanliness and design standards are maintained, reporting deficiencies and discrepancies to Furnished Quarters management.
Handles general preventative maintenance in apartments, including minor scratches to floors and furnishings, performs minor repairs on items such as beds, chairs, drawers, (etc.), removes scuff marks from walls/performs touch-up painting.
Identifies and reports damages to furnishings and apartments or the general condition of apartments not meeting Furnished Quarters' standards to management.
Troubleshoot cable, WiFi, and equipment problems.
Conducts inventories of warehouse supply par levels & guest supplies, reporting supply counts to management.
Establishes and maintains working relationships with building staff (building superintendent/management, maintenance staff, concierge, and door attendants).
Updates cases in SalesForce, entering all required information via hand-held tablets.
Participates in after-hours, weekend/overnight On-Call program.
Secures and maintains custody of equipment, keys, and supplies to protect and preserve the company and guest property.
Reports to the primary office location and travels to multiple worksites during business hours.
Maintains a professional appearance and friendly attitude towards clients and colleagues.
Required Skills & Qualifications
High School Diploma or equivalency required.
1-2 years related housekeeping or operations experience in the hospitality industry required.
Basic computer knowledge and the ability to operate a hand-held tablet.
Knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
Abiltiy to take public transportation to multiple work locations throughout the day in specific markets (e.g., Manhattan/Brooklyn).
Possesses a valid driver's license and the ability to operate a company vehicle for roles based in specific markets (e.g., San Francisco/Bay Area, Boston/Cambridge, Jersey City, White Plains).
Ability to communicate information to management and guests.
Ability to understand and follow verbal/written instructions in English and communicate verbally and in writing in English.
Participates in the after-hours, weekend/overnight on-Call program.
Benefits and Perks
Paid Time Off
Paid Holidays
Medical, Dental, Vision, Long Term & Short Term Disability, Medical FSA, Commuter Benefits, 401k with Company Matching
Uniform Provided
9XbkJslI21
Employer Overview
Furnished Quarters
New Jersey, Jersey City - 07302- Agency