First Notice of Loss Advisor Level 1 - Saint Johns, MI - Michigan, Not Specified

The announced job offer is made public by the firm: QUESTX LLC and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Michigan at the city Not Specified, in the country US - at this current ZipCode:

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Job description

First Notice of Loss Advisor Level 1 (FNOL)- Starting 10/31/2022

Questx is currently seeking First Notice of Loss Advisors (FNOL) at our 106 W Tolles Dr, Saint Johns MI location!

We are seeking candidates who will assist Questx in providing exceptional customer service for 150+ Insurance Agencies located throughout the United States and Canada, by assisting their Insured Clients with Roadside Assistance 24/7. Dispatchers use their knowledge of company services, policies and policy options to assist callers with Roadside Assistance. Dispatchers speak with customers, listen to them to gain a better understanding of their needs, verify information in policy and dispatch services as quickly and efficiently as possible.

Why should YOU join our team?

• We offer both full time and part time positions!
• Training! We believe in investing in our employees! We offer paid training classes with hands on learning.
• We provide you with a mentor to aid in success and provide one-on-one assistance to create confident and efficient Dispatchers.
• Benefit Eligibility at 60 days of employment.
• Over-Time Incentives!!
• Employee Appreciation and Recognition Programs and so much more!

Dispatcher Responsibilities:

• Answering calls from stranded motorists and accurately gathering and verifying all necessary information and explaining possible solutions.
• Ensuring that customers feel supported and valued and receive prompt, top-rated customer service.
• Engaging in active listening with callers.
• Timely and cost effectively direct and dispatch tow trucks while providing our customers with the best possible service.
• Positive and professional demeanor, including resolving conflicts professionally.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in uptraining and other learning opportunities to expand knowledge of company and position.
• Ability to multi-task while paying close attention to detail is a must.
• Take pride in a job well done.

Dispatcher Requirements:

• High School Diploma or equivalent.
• Previous customer service experience. (Preferred)
• Exceptional verbal and written communication skills.
• Strong professional phone voice, contact handling skills and active listening.
• Understanding of company services and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills. (Preferred)
• Ability to ask probing questions and diffuse tense situations.
• Strong time management and critical thinking and problem-solving skills.
• Adaptability and accountability.
• Courteous and positive attitude.
• Understanding how to use Google Maps is a plus.
• Adhere to all company policies and procedures.
• Punctual and reliable.
• Willing to work past shift time or come in early when call volume dictates the need.

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