Field Technician - Pennsylvania, Denver

The announced job offer is made public by the firm: US Tech Solutions and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Trades & Services and the jobs location is in the state of Pennsylvania at the city Denver, in the country US - at this current ZipCode: 17517

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

US Tech Solutions is seeking a "Field Technician". This is a 3+ month contract to permanent position with our direct client in Denver, PA.

Job Description

Responsibilities:

• Logging, resolving, and assigning incidents into ServiceNow

• Own the incident throughout its lifecycle

• Install applications and peripherals for End Users in WICs and onsite

• Guide users with simple, step-by-step instructions

• Conduct troubleshooting (remote and face-to-face)

• Be able to recognize when to escalate the incident to Level 3 support

• Record technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information

• Deploy company assets to End Users like a laptop, desktop, mobile phones, etc.

• Maintain computer peripheral devices like printers and resolve associated problems, escalate when necessary to 3rd level by raising incidents & taking ownership

• Maintain Assets and Configuration Item records Escalate incidents when necessary using the Syngenta escalation process

• Provide End User training and education

• Adhere to policies as per corporate manuals and directives

• Provide best-in-class End User experience

Experience: 2 to 4 years.

"U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status."