Field Support TechnicianPermanent
Virginia, Not Specified -Job Simplification
The announced job offer is made public by the firm: ManTech International Corporation and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Trades & Services and the jobs location is in the state of Virginia at the city Not Specified, in the country US - at this current ZipCode:
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Where applicable, confirmation that you meet customer requirements for facility access which may include proof of vaccination and/or attestation and testing, unless an accommodation has been approved.
Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security by providing enterprise IT support for one of our most critical customers in the Intelligence Community.
As we embark on a transformational journey with our customer where high operational availability is vital and service excellence is the norm, you will be rewarded with meaningful and purposeful work, shaping the success of a new program, and gaining experiences to advance your career.
Currently, ManTech is seeking a motivated, career and customer-oriented Field Service Technician to serve on a team of IT support professionals responsible for troubleshooting and repairing hardware equipment . As a member of our customer's Field Technical Requirements Team , y ou will use an ITIL-based process to streamline the ingestion, triage, categorization, action, and resolution for all incoming incidents, requests, and demands. You and your team provide daily support to the IT infrastructure and mission applications, including Tiers 0-2, which includes problem recognition, research, isolation, resolution, and follow-up steps.
Responsibilities include, but are not limited to:
Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands
Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support
Providing basic user training in support of off - the - shelf applications and office products
Performing remote desktop triage and system repair using remote tools.
Maintaining and updating records and tracking databases.
Answer ing questions regarding system procedures, online transactions, systems status and downtime procedures
Collaborat ing with network services, software systems engineering and/or application development to restore service and/or identify problems
Us ing best practices and knowledge of internal or external business issues to improve products or services
Solves complex problems; takes a new perspective using existing solutions
Repairing defective equipment
Manage and maintain vendor warranty information and repair items
Maintain equipment storage room
Meeting contractual performance criteria
May have supervisory responsibilities
Local travel may be required between customer buildings
NOTE: Multiple levels of seniority are available dependent on qualifications/experience.
Basic Qualifications:
Bachelor's degree and 4 years of relevant experience. 4 additional years of experiences may be substituted for a degree.
Knowledge of Windows Active Directory
Experience supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
Knowledge of multiple desktop programs, configuration and debugging techniques
Experience with TCP/IP and general networking issues
Experience with virus scanning services; Desktop, stand-alone and laptop computing services
Experience with servers, printers , and peripheral service
Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills .
Must be a self-starter , work independently, and work with a clear and defined mission.
Ability to embrace diverse technical disciplines and have excellent customer intimacy skills
Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
Attention to detail, leadership, and collaborative and independent work process
Demonstrated problem solving and technical skills to resolve critical IT issues.
Expertise, training , and actual work experience with specific, systems and technologies.
Must demonstrate ability to thrive and succeed in a challenging environment.
Preferred Qualifications:
3-5 years direct knowledge of the customer's operational environment, including (but not limited to) ticketing systems, desktop technologies, corporate applications, access administration, and voice and video infrastructure.
Prior experience leading a team to resolve complex customer issues, reporting , and escalating if needed
IAT Level II certification.
ITIL v4 Foundation, or higher, certification
Experience with ServiceNow ITSM & ITBM.
Prior experience managing projects from low-mid complexity.
Security Clearance Requirements:
Current/active TS/SCI with Polygraph.
Physical Requirements:
Must be able to remain in a stationary position 50%.
Must be able to move/traverse within and between buildings and offices.
Must be able to position self to maintain computers, including under the desks and in the server closet.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
Must be able to move Audio/Visual or Computer equipment weighing up to 50 pounds.
The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.
Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
Meeting contractual performance criteria
Responsible for team m eeting contractual performance criteria
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at . ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability.
Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security by providing enterprise IT support for one of our most critical customers in the Intelligence Community.
As we embark on a transformational journey with our customer where high operational availability is vital and service excellence is the norm, you will be rewarded with meaningful and purposeful work, shaping the success of a new program, and gaining experiences to advance your career.
Currently, ManTech is seeking a motivated, career and customer-oriented Field Service Technician to serve on a team of IT support professionals responsible for troubleshooting and repairing hardware equipment . As a member of our customer's Field Technical Requirements Team , y ou will use an ITIL-based process to streamline the ingestion, triage, categorization, action, and resolution for all incoming incidents, requests, and demands. You and your team provide daily support to the IT infrastructure and mission applications, including Tiers 0-2, which includes problem recognition, research, isolation, resolution, and follow-up steps.
Responsibilities include, but are not limited to:
Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands
Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support
Providing basic user training in support of off - the - shelf applications and office products
Performing remote desktop triage and system repair using remote tools.
Maintaining and updating records and tracking databases.
Answer ing questions regarding system procedures, online transactions, systems status and downtime procedures
Collaborat ing with network services, software systems engineering and/or application development to restore service and/or identify problems
Us ing best practices and knowledge of internal or external business issues to improve products or services
Solves complex problems; takes a new perspective using existing solutions
Repairing defective equipment
Manage and maintain vendor warranty information and repair items
Maintain equipment storage room
Meeting contractual performance criteria
May have supervisory responsibilities
Local travel may be required between customer buildings
NOTE: Multiple levels of seniority are available dependent on qualifications/experience.
Basic Qualifications:
Bachelor's degree and 4 years of relevant experience. 4 additional years of experiences may be substituted for a degree.
Knowledge of Windows Active Directory
Experience supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
Knowledge of multiple desktop programs, configuration and debugging techniques
Experience with TCP/IP and general networking issues
Experience with virus scanning services; Desktop, stand-alone and laptop computing services
Experience with servers, printers , and peripheral service
Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills .
Must be a self-starter , work independently, and work with a clear and defined mission.
Ability to embrace diverse technical disciplines and have excellent customer intimacy skills
Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.
Attention to detail, leadership, and collaborative and independent work process
Demonstrated problem solving and technical skills to resolve critical IT issues.
Expertise, training , and actual work experience with specific, systems and technologies.
Must demonstrate ability to thrive and succeed in a challenging environment.
Preferred Qualifications:
3-5 years direct knowledge of the customer's operational environment, including (but not limited to) ticketing systems, desktop technologies, corporate applications, access administration, and voice and video infrastructure.
Prior experience leading a team to resolve complex customer issues, reporting , and escalating if needed
IAT Level II certification.
ITIL v4 Foundation, or higher, certification
Experience with ServiceNow ITSM & ITBM.
Prior experience managing projects from low-mid complexity.
Security Clearance Requirements:
Current/active TS/SCI with Polygraph.
Physical Requirements:
Must be able to remain in a stationary position 50%.
Must be able to move/traverse within and between buildings and offices.
Must be able to position self to maintain computers, including under the desks and in the server closet.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
Must be able to move Audio/Visual or Computer equipment weighing up to 50 pounds.
The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.
Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
Meeting contractual performance criteria
Responsible for team m eeting contractual performance criteria
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at . ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability.
Employer Overview
ManTech International Corporation
Virginia, Not Specified -- Agency