Field Support Agent - Illinois, Taylorville

The announced job offer is made public by the firm: Driveline and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Taylorville, in the country US - at this current ZipCode: 62568

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Job Description

The Field Support Agent is responsible for taking inbound calls to assist merchandisers in the field or store managers with any issues that may arise.

Essential Duties

Answer inbound phone calls, enter the calls into the system, correctly code each call, and enter comments detailing the issue and the direction you provided

Check and share tracking information for reps who have not received components yet

Order components for reps who need them

Make outbound calls for clients to stores requesting data

Occasionally review photos for Account Executives and enter accurate data on spreadsheets for each store

Provide accurate mapping details, including but not limited to adding fixtures to a store layout, correcting the sizes of a fixture within a store layout, or verifying that a store has the correct number of fixtures in a line

Correct client issue logs, investigate what the issue is, follow up with Driveline managers on the issue, and close the issue in the system

Other duties as assigned

Job Requirements

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong knowledge of Microsoft Office including Outlook, Excel, Word, and web-based reporting

Ability to operate a multi-line phone system including answering, listening, and recording data simultaneously

Strong written and verbal communication

Ability to work as a team member to provide excellent client/customer satisfaction

Ability to accept change with flexibility

Education & Experience Requirements

High School Diploma or equivalent required

Some call center or customer service experience preferred, but not required