Field Services Engineer - Indiana, Indianapolis

The announced job offer is made public by the firm: Stiles Machinery and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Trades & Services and the jobs location is in the state of Indiana at the city Indianapolis, in the country US - at this current ZipCode: 46262

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Candidate can live anywhere in the state of Minnesota, Indiana, or Ohio for consideration for role as travel is required.

POSITION SUMMARY

Responsible for the installation of company machinery and assisting customers with problem resolution using

whatever appropriate means and resources available to get customer's equipment operational in the most

expedient manner.

Great Lakes area - Grand Rapids/Lake Michigan is where the clients are mainly. Candidates

need to be from Michigan, Ohio, Indiana, KY, Illinois, Wisconsin, and the Dakotas.

ESSENTIAL FUNCTIONS

Perform duties as directed concerning the contractual obligations for installation, start-up services, and

operation instruction, on all equipment represented by the company.

Report the results of work performed, problems encountered, and customer dissatisfaction in the form of

prompt written service reports to the Service Manager and Sales Engineer.

Make recommendations and corresponding reports to the supervisor for product improvements that effect

operation and reliability of our products.

Maintain good relationships with customers and customer employees, resolve equipment problems and

recommend corrective action and troubleshooting approaches.

Assist in training other Stiles personnel such as other Field Service Representatives, and the customer in

the use, operation, adjustments and proper maintenance procedures for our equipment.

Maintain demonstration equipment and ensure proper operation. Assist in customer presentation and

demonstration as requested by the Regional Service Manager.

Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians

and other installers and submit report for review by other Field Service Representatives.

QUALIFICATIONS

Bachelor's degree or the equivalent is required.

Completion of Field Service training program and prior experience in N/C or P/C service/maintenance

or maintenance/operation experience

Valid driver's license

SKILLS AND ABILITIES

MS Office Applications

Ability to multitask

Adaptability to changing priorities

Good communication skills, both oral and written

Self starter and self reliant

Excellent problem solving skills

WORK ENVIRONMENT

Customer Sites, Travel by Automobile and/or Airplane

ADA ESSENTIAL JOB FUNCTIONS

Position Title: Field Service Representative

Department: Service

Physical Requirements N O F C Lift/Carry N O F C

Standing X 10 Lbs or less X

Walking X 11-20 lbs X

Sitting X 21-50 lbs X

Handling/Fingering X 51-100 lbs X

Reaching (Outward) X Over 100 lbs X

Reaching (Above Shoulder) X Push/Pull

Climbing X 12 lbs or less X

Crawling X 13-25 lbs X

Squatting or Kneeling X 26-40 lbs X

Bending X

N (Not Applicable) Activity is not applicable to this position

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical/Mental Requirements N O F C

Vision (corrected or otherwise) X

Sense of sound (corrected or otherwise) X

Concentrating X

Thinking X

Communicating X

Mental Functions - Definitions

1. Concentrating - ability to bring or direct toward a common center or objective; to focus one's efforts.

2. Thinking - the process of using your mind to consider something carefully; "thinking always made

him frown", "she paused for thought"

3. Communicating - talking with and/or listening and/or signaling people to convey or exchange

information/ includes giving/receiving assignments and/or directions.

CORE COMPETENCIES

Customer Focus

Anticipates customer needs. Demonstrates an understanding of customer issues and business environment.

Fosters a customer-focused environment in others. Responds to customer requests quickly. Advocates

achievement of customer satisfaction.

Communication Skills

Promotes a climate of open and respectful communications with all levels of employees and management,

capable of successful formal and informal communication, speaks and writes clearly and understandably at

the right level.

Integrity and Trust

Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in

an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent

him/herself for personal gain.

Problem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources

for answers, can see hidden problems, and uses logical analysis to arrive at effective solutions. Proposes

new and innovative approaches for handling problems.

Dedication

Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc.

Will do what it takes to get things done. Exhibits commitment to work and the company.

Brand Harmony

Understand the role you play in contributing to the customers' perception and act in a way that supports the

role. Communicating consistently in words and actions of the Stiles brand: quality, reliability, technological

innovation, educational leadership, no-questions-asked customer service. Seizes opportunities to influence

and assure customer's multiples experiences result in a collaborative and satisfying relationship.

The company has reviewed this job description to ensure that essential functions and basic duties have

been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities,

skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed

appropriate.