Field Service TechnicianPermanent
Arizona, Phoenix - 85001Job Simplification
The announced job offer is made public by the firm: Trumpf and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Trades & Services and the jobs location is in the state of Arizona at the city Phoenix, in the country US - at this current ZipCode: 85001
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 70 TRUMPF locations.
TRUMPF is the world's leading supplier of drive lasers to Extreme Ultraviolet applications. As a TRUMPF Field Service Engineer; you will be installing, performing retrofits on, upgrading, and repairing the latest technology semiconductor chip manufacturing equipment for some of the global leaders in the industry. You will receive extensive training to get started in the position and for continuous development throughout your career. You will be a contributing member in a growing multi-disciplinary team.
We welcome all experience levels for this position and your tasks and training will be aligned based on your previous experience.
Principle Duties & Responsibilities
Install new and used, Retrofit and/or Upgrade TRUMPF EUV Drive Laser (EUV-DL) systems, alone or with other team members
Provide emergency field service, troubleshooting and repair of EUV-DL systems, including after-hours and weekend dispatch as required
Provide preventative maintenance of EUV-DL systems
Answer calls for technical support via telephone and email
Utilize remote diagnostics capabilities to resolve customer concerns
Understand and utilize technical documentation, schematics, and blueprints during technical support missions
Can be part of a multi-national team of engineers
Rotate shift with other FSEs; part of 24 hours per day / 7 days per week after hours emergency support
Utilize Service Information Software (SIS) to create, manage and close cases, missions, and reports
Interface with TRUMPF departments as necessary to obtain answers to technical problems
Report discrepancies, unresolved or recurrent problems to EUV Management
Maintain communication with customers, field service engineers and other TRUMPF Inc. personnel in a professional manner, with strict adherence to TRUMPF Inc. policies (see Employee Handbook and Service Manual)
Use knowledge of SAP software and other computer skills as required
Work with the EUV Administrator, Project Coordinator and Supervisor for coordinating correct field support
Some weekend work may change to temporary shift schedule depending on customer needs
Attend training classes as required to maintain skill levels
Attend all necessary meetings in person or by telecommunicating.
Stay up to date with new product introductions
Ability to relocate to Phoenix, AZ
Any additional responsibilities as deemed necessary by management
Adhere to all company guidelines
Travel
Up to 100% travel, as determined by management
Domestic and International
Unrestricted ability to travel throughout North America, Europe, and Asia
Must maintain Valid Driver's License
Occasional overnights as needed
Physical Requirement
Normal amount of sitting and standing, average mobility to move around an office, and ability to conduct normal amount of work on a computer.
Must be able to lift and carry up to 70lbs.
Ability to operate a pallet jack
Education & Experience
One or more years of experience in field service or equivalent in customer service
1-2 years in field service machine commissioning experience preferred
2-3 years in field service machine final qualification experience preferred
Must have strong electrical and computer systems background, and strong diagnostic experience
Good mechanical proficiency with hand tools to include precision measurement tools
Excellent verbal and written communication skills
Microsoft Office; Word, Outlook, Excel, and PowerPoint
TRUMPF Inc. reserves the right to revise or change job duties and responsibilities as need arises. The job description does not constitute a written or implied contract of employment.
TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
- Remote
TRUMPF is the world's leading supplier of drive lasers to Extreme Ultraviolet applications. As a TRUMPF Field Service Engineer; you will be installing, performing retrofits on, upgrading, and repairing the latest technology semiconductor chip manufacturing equipment for some of the global leaders in the industry. You will receive extensive training to get started in the position and for continuous development throughout your career. You will be a contributing member in a growing multi-disciplinary team.
We welcome all experience levels for this position and your tasks and training will be aligned based on your previous experience.
Principle Duties & Responsibilities
Install new and used, Retrofit and/or Upgrade TRUMPF EUV Drive Laser (EUV-DL) systems, alone or with other team members
Provide emergency field service, troubleshooting and repair of EUV-DL systems, including after-hours and weekend dispatch as required
Provide preventative maintenance of EUV-DL systems
Answer calls for technical support via telephone and email
Utilize remote diagnostics capabilities to resolve customer concerns
Understand and utilize technical documentation, schematics, and blueprints during technical support missions
Can be part of a multi-national team of engineers
Rotate shift with other FSEs; part of 24 hours per day / 7 days per week after hours emergency support
Utilize Service Information Software (SIS) to create, manage and close cases, missions, and reports
Interface with TRUMPF departments as necessary to obtain answers to technical problems
Report discrepancies, unresolved or recurrent problems to EUV Management
Maintain communication with customers, field service engineers and other TRUMPF Inc. personnel in a professional manner, with strict adherence to TRUMPF Inc. policies (see Employee Handbook and Service Manual)
Use knowledge of SAP software and other computer skills as required
Work with the EUV Administrator, Project Coordinator and Supervisor for coordinating correct field support
Some weekend work may change to temporary shift schedule depending on customer needs
Attend training classes as required to maintain skill levels
Attend all necessary meetings in person or by telecommunicating.
Stay up to date with new product introductions
Ability to relocate to Phoenix, AZ
Any additional responsibilities as deemed necessary by management
Adhere to all company guidelines
Travel
Up to 100% travel, as determined by management
Domestic and International
Unrestricted ability to travel throughout North America, Europe, and Asia
Must maintain Valid Driver's License
Occasional overnights as needed
Physical Requirement
Normal amount of sitting and standing, average mobility to move around an office, and ability to conduct normal amount of work on a computer.
Must be able to lift and carry up to 70lbs.
Ability to operate a pallet jack
Education & Experience
One or more years of experience in field service or equivalent in customer service
1-2 years in field service machine commissioning experience preferred
2-3 years in field service machine final qualification experience preferred
Must have strong electrical and computer systems background, and strong diagnostic experience
Good mechanical proficiency with hand tools to include precision measurement tools
Excellent verbal and written communication skills
Microsoft Office; Word, Outlook, Excel, and PowerPoint
TRUMPF Inc. reserves the right to revise or change job duties and responsibilities as need arises. The job description does not constitute a written or implied contract of employment.
TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
- Remote
Employer Overview
Trumpf
Arizona, Phoenix - 85001- Agency