Evening Customer Care Team MemberPermanent
Louisiana, Lafayette - 70503Job Simplification
The announced job offer is made public by the firm: Lafayette Veterinary Care Center and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Louisiana at the city Lafayette, in the country US - at this current ZipCode: 70503
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Lafayette Veterinary Care Center strives to create a practice where employees can make a difference daily. Our goal is to maintain a fun, educational, and safe environment for employees, clients, and patients. We want to see our employees be their best by reaching their career goals at our hospital and resort.. We are open 24hrs a day 7 days a week in order to provide extraordinary care for our extraordinary clients and patients.
Hours are 2p-10p, and 4p-12a INCLUDES WEEKENDS-every other Saturday OR Sunday off
There is a 20% pay increase for working 2pm-10pm and 4pm-12am and on Saturdays and Sundays any time of the day/evening. This is a full time position.
Please pick one of the following questions to answer in a cover letter submitted with your resume.
How have you made a difference at your previous jobs?
Is there anything you wish you would have done differently at a previous job? Explain what and why.
You have a family member with a sick pet. Please explain as best you can what level of care and communication you would want. Please be as detailed as possible.
As a Customer Care Specialist (CCS) your duties specifically focus on the client experience. The Customer Care Specialist is the first person the client will speak to in person or on the phone.
JOB FUNCTION BASICS INCLUDE BUT ARE NOT LIMITED TO :
Assisting clients while maintaining a cheerful, respectful manner
Customers should be greeted and assisted, in person or by phone whether their arrival was anticipated or not
Providing introductory information to new clients
Ensuring that customers are satisfied with services
Letting clients know about additional services their pets may be due for; now or upcoming, and any products that may be offered in conjunction or with approval from a doctor if needed
Financial collections and reconciliations
Determining the quickest, most effective ways to answer a client's questions
Escalating queries and concerns from customers
Working with disgruntled, anxious/nervous, happy, or sad clients to meet needs or resolve issues
Troubleshooting common issues with a product or service
Working with a team of CCS and other departments to find appropriate solutions
Recognizing an emergency/help to triage pet whether over the phone or at front desks
Bending, stooping, crouching, kneeling, standing/walking on tile floor up to 10 hours a day, typing, writing, balancing, twisting, squatting and rotating throughout the day. Frequent movements from sitting to standing are also common
Occasional restraining animals, lifting animals up to 40 pounds and lifting animals over 40 pounds with help. Lifting items up to 40 pounds is also common
Keeping team mentality in mind at all times, be prepared and willing to offer assistance and ask for assistance when needed
Keeping a positive professional outlook, refraining from gossip or negativity towards clients, team members, and veterinary professionals. We maintain a zero tolerance gossip policy
Maintain a clean working environment in the areas that you work in. This includes cleaning floors, chairs, windows, kiosks, any shelves, bathrooms, and desk areas
Supporting other departments, this may include assisting nurses, pet care specialists, or answering phones even if not scheduled in the call center
Ability to understand constructive feedback and hold accountability for actions
Attend staff meetings and participate in continuing education to further knowledge of position
Ability to follow task lists for shift/position time and area, be that call center, resort, or hospital front desk
We expect our employees to be fully engaged, team players that support each other by having positive attitudes and strong work ethic. All employees must have the desire to learn and be able to adapt to change. Our ideal employee goes out of their way to make a difference for pets as well as their owners to provide an one of a kind experience.
Benefits include:
Awesome co-workers
Medical, dental and vision benefits
Time off and vacation pay
Pets everywhere all day!
Pet benefits for employee pets
401K
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Evening shift
Holidays
Weekend availability
Work Location: One location
Hours are 2p-10p, and 4p-12a INCLUDES WEEKENDS-every other Saturday OR Sunday off
There is a 20% pay increase for working 2pm-10pm and 4pm-12am and on Saturdays and Sundays any time of the day/evening. This is a full time position.
Please pick one of the following questions to answer in a cover letter submitted with your resume.
How have you made a difference at your previous jobs?
Is there anything you wish you would have done differently at a previous job? Explain what and why.
You have a family member with a sick pet. Please explain as best you can what level of care and communication you would want. Please be as detailed as possible.
As a Customer Care Specialist (CCS) your duties specifically focus on the client experience. The Customer Care Specialist is the first person the client will speak to in person or on the phone.
JOB FUNCTION BASICS INCLUDE BUT ARE NOT LIMITED TO :
Assisting clients while maintaining a cheerful, respectful manner
Customers should be greeted and assisted, in person or by phone whether their arrival was anticipated or not
Providing introductory information to new clients
Ensuring that customers are satisfied with services
Letting clients know about additional services their pets may be due for; now or upcoming, and any products that may be offered in conjunction or with approval from a doctor if needed
Financial collections and reconciliations
Determining the quickest, most effective ways to answer a client's questions
Escalating queries and concerns from customers
Working with disgruntled, anxious/nervous, happy, or sad clients to meet needs or resolve issues
Troubleshooting common issues with a product or service
Working with a team of CCS and other departments to find appropriate solutions
Recognizing an emergency/help to triage pet whether over the phone or at front desks
Bending, stooping, crouching, kneeling, standing/walking on tile floor up to 10 hours a day, typing, writing, balancing, twisting, squatting and rotating throughout the day. Frequent movements from sitting to standing are also common
Occasional restraining animals, lifting animals up to 40 pounds and lifting animals over 40 pounds with help. Lifting items up to 40 pounds is also common
Keeping team mentality in mind at all times, be prepared and willing to offer assistance and ask for assistance when needed
Keeping a positive professional outlook, refraining from gossip or negativity towards clients, team members, and veterinary professionals. We maintain a zero tolerance gossip policy
Maintain a clean working environment in the areas that you work in. This includes cleaning floors, chairs, windows, kiosks, any shelves, bathrooms, and desk areas
Supporting other departments, this may include assisting nurses, pet care specialists, or answering phones even if not scheduled in the call center
Ability to understand constructive feedback and hold accountability for actions
Attend staff meetings and participate in continuing education to further knowledge of position
Ability to follow task lists for shift/position time and area, be that call center, resort, or hospital front desk
We expect our employees to be fully engaged, team players that support each other by having positive attitudes and strong work ethic. All employees must have the desire to learn and be able to adapt to change. Our ideal employee goes out of their way to make a difference for pets as well as their owners to provide an one of a kind experience.
Benefits include:
Awesome co-workers
Medical, dental and vision benefits
Time off and vacation pay
Pets everywhere all day!
Pet benefits for employee pets
401K
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Evening shift
Holidays
Weekend availability
Work Location: One location
Employer Overview
Lafayette Veterinary Care Center
Louisiana, Lafayette - 70503- Agency