Entry Level Help Desk Analyst/ Customer ServicePermanent
Massachusetts, Quincy - 02169Job Simplification
The announced job offer is made public by the firm: Atlantic Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Massachusetts at the city Quincy, in the country US - at this current ZipCode: 02169
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Job Overview
The Atlantic Group has partnered with a reputable company in Quincy who is actively looking for a Help Desk Specialist to join their team! This is a great opportunity for a recent graduate or someone with 1-2 years of help desk experience.
Job Description:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Qualifications:
Bachelors degree, preferred
Help Desk experience, preferred
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Schedule:
8 hour shift
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: One location
Job Description:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Qualifications:
Bachelors degree, preferred
Help Desk experience, preferred
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Schedule:
8 hour shift
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: One location
Employer Overview
Atlantic Group
Massachusetts, Quincy - 02169- Agency