Enhanced Services Support RepresentativePermanent
North Carolina, Wilmington - 28412Job Simplification
The announced job offer is made public by the firm: Apiture and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of North Carolina at the city Wilmington, in the country US - at this current ZipCode: 28412
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
"
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today's digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks
Summary:
The Enhanced Services Support Representative (ESSR) is directly responsible for the support of end users for a specific financial institution utilizing the Apiture software, as well as triaging account applications so that staff at the institution are easily able to decision them. The Rep will be made aware of issues through calls and an application administrative module. They will be responsible for diagnosing production level issues, spotting trends and working to get resolution for the user/customer. When account applications come in that are not ready for a final review, the ESSR will work with the end user so they are able to provide all the necessary information for the institution to approve or deny their application.
Shifts Available:
Monday through Friday 8am - 5pm EST
Monday through Friday 1pm - 10pm EST
Tuesday through Saturday 8am - 5pm EST
Tuesday through Friday 11am - 8pm and Saturday 8am - 5pm EST
Location: This role will be based out of our Wilmington, NC office.
Responsibilities:
Handle end user calls in a friendly, resolution-oriented manner.
Triage applications by assisting end users in filling it out so it's ready for the institution to quickly make a decision on.
Spot trends among tickets in order to identify the root cause of issues.
Work with the Product, QA and Development teams to ensure larger, underlying issues are addressed in a timeliness corresponding to their priority level.
Work with the Product team to help inform future enhancements-conveying what customers have said would improve the product, as well as an idea of priority for these enhancements.
Ensure compliance with Apiture policies, standards, and procedures.
Other functions as necessary.
Skills:
Ability to work in a fast-paced environment where constant prioritization is essential.
Strong written and verbal communication skills.
Ability to work with external users of the software, guiding them through issues to a quick resolution.
Ability to work in an administrative system that will be presenting online account applications that have failed to be submitted for a variety of reasons.
Requirements:
Bachelor's Degree or commensurate experience.
Some experience with customers in a support capacity
At least 1 year in product support, working either directly with external customers or with internal users.
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today's digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks
Summary:
The Enhanced Services Support Representative (ESSR) is directly responsible for the support of end users for a specific financial institution utilizing the Apiture software, as well as triaging account applications so that staff at the institution are easily able to decision them. The Rep will be made aware of issues through calls and an application administrative module. They will be responsible for diagnosing production level issues, spotting trends and working to get resolution for the user/customer. When account applications come in that are not ready for a final review, the ESSR will work with the end user so they are able to provide all the necessary information for the institution to approve or deny their application.
Shifts Available:
Monday through Friday 8am - 5pm EST
Monday through Friday 1pm - 10pm EST
Tuesday through Saturday 8am - 5pm EST
Tuesday through Friday 11am - 8pm and Saturday 8am - 5pm EST
Location: This role will be based out of our Wilmington, NC office.
Responsibilities:
Handle end user calls in a friendly, resolution-oriented manner.
Triage applications by assisting end users in filling it out so it's ready for the institution to quickly make a decision on.
Spot trends among tickets in order to identify the root cause of issues.
Work with the Product, QA and Development teams to ensure larger, underlying issues are addressed in a timeliness corresponding to their priority level.
Work with the Product team to help inform future enhancements-conveying what customers have said would improve the product, as well as an idea of priority for these enhancements.
Ensure compliance with Apiture policies, standards, and procedures.
Other functions as necessary.
Skills:
Ability to work in a fast-paced environment where constant prioritization is essential.
Strong written and verbal communication skills.
Ability to work with external users of the software, guiding them through issues to a quick resolution.
Ability to work in an administrative system that will be presenting online account applications that have failed to be submitted for a variety of reasons.
Requirements:
Bachelor's Degree or commensurate experience.
Some experience with customers in a support capacity
At least 1 year in product support, working either directly with external customers or with internal users.
Employer Overview
Apiture
North Carolina, Wilmington - 28412- Agency