Donor Services Technician - Advancement OpportunitiesPermanent
North Carolina, Hendersonville - 28739Job Simplification
The announced job offer is made public by the firm: The Blood Connection and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Trades & Services and the jobs location is in the state of North Carolina at the city Hendersonville, in the country US - at this current ZipCode: 28739
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!
• 24 Days PTO! - Use it, Cash it, Roll it
• Company Bonuses
• Yearly Increases
• Tuition Reimbursement
• 401k
• Healthcare
Position Overview
• Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment.
• This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection.
• As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection.
• Must have excellent customer service skills and must be able to work varied hours including working weekends.
• While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours' notice.
Essential Functions
Greeting Donors and Guests:
• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
• Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
• Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
Donor Eligibility:
• Assesses donor eligibility by performing computer verification
• Screens prospective donors through medical history, mini physical, and testing results
• Provides educational material
Donor Collection:
• Performs the donor health history and physical assessment according to current standard operating procedures
• Selects proper material for blood collection
• Escorts donor through next phase of collection and ensures proper handoff to collections team member
Maintaining Store Front Impression:
• Maintains facility appearance (organization and cleanliness of store front donor areas) by assuring that all store front l areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
• Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances
Liaising with Donors and Guests:
• Communicates the TBC vision of donor experience to patrons
• Capable of conveying the organizational values
• Capable of conveying the operational mission
• Engages donors in conversation and makes them feel important
• Stays "close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
• Reports to management all observations that may tarnish a donor's experience. Immediately contacts management if the donor appears disgruntled or unsatisfied
• Extends appreciation and gratitude to donors
• Completes TBC Donation Experience Training
Operational Responsibilities:
• Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient
• Provides professional, courteous, and prompt service
• Performs reception and telephone duties as assigned
• Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
• Stocks donor screening room
Miscellaneous:
• Participates in TBC sponsored blood drives and other special events
• Other duties as assigned or required
Minimum Qualifications
• High School Diploma or GED
• Customer service experience preferred
• Valid Driver's License with no major infractions and dependable transportation
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lifting and/or pulling/pushing up to 50 pounds
• Sitting, standing, or walking for an extended period
• Bending and twisting
Equal Opportunity Employer Veterans/Disabled
• 24 Days PTO! - Use it, Cash it, Roll it
• Company Bonuses
• Yearly Increases
• Tuition Reimbursement
• 401k
• Healthcare
Position Overview
• Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment.
• This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection.
• As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection.
• Must have excellent customer service skills and must be able to work varied hours including working weekends.
• While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours' notice.
Essential Functions
Greeting Donors and Guests:
• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
• Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
• Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
Donor Eligibility:
• Assesses donor eligibility by performing computer verification
• Screens prospective donors through medical history, mini physical, and testing results
• Provides educational material
Donor Collection:
• Performs the donor health history and physical assessment according to current standard operating procedures
• Selects proper material for blood collection
• Escorts donor through next phase of collection and ensures proper handoff to collections team member
Maintaining Store Front Impression:
• Maintains facility appearance (organization and cleanliness of store front donor areas) by assuring that all store front l areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
• Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances
Liaising with Donors and Guests:
• Communicates the TBC vision of donor experience to patrons
• Capable of conveying the organizational values
• Capable of conveying the operational mission
• Engages donors in conversation and makes them feel important
• Stays "close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
• Reports to management all observations that may tarnish a donor's experience. Immediately contacts management if the donor appears disgruntled or unsatisfied
• Extends appreciation and gratitude to donors
• Completes TBC Donation Experience Training
Operational Responsibilities:
• Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient
• Provides professional, courteous, and prompt service
• Performs reception and telephone duties as assigned
• Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
• Stocks donor screening room
Miscellaneous:
• Participates in TBC sponsored blood drives and other special events
• Other duties as assigned or required
Minimum Qualifications
• High School Diploma or GED
• Customer service experience preferred
• Valid Driver's License with no major infractions and dependable transportation
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lifting and/or pulling/pushing up to 50 pounds
• Sitting, standing, or walking for an extended period
• Bending and twisting
Equal Opportunity Employer Veterans/Disabled
Employer Overview
The Blood Connection
North Carolina, Hendersonville - 28739- Agency