Dispatcher/Customer Service RepresentativePermanent
Alabama, Dothan - 36303Job Simplification
The announced job offer is made public by the firm: Martin Environmental Services and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Alabama at the city Dothan, in the country US - at this current ZipCode: 36303
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
SUMMARY OF POSITION:
At Martin Environmental Services, customer service is what we do. As a Dispatcher/ Customer service representative, you will communicate with our drivers, respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and data entry. Distribute information to driver teams as needed.
ESSENTIAL JOB FUNCTIONS:
Effectively dispatch work orders to drivers; dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
Assign routes and service tickets to appropriate drivers throughout the day and for the next day; and closes service tickets each day.
Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Martin Environmental standards and agreements.
Work directly with Office Manager, Operations Manager and the Drivers to ensure prompt follow through of all issues.
Report driver problems to appropriate department or supervisor for resolution
Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers
Uses Martin Environmental proprietary software to enter ticket information and track activity.
Review route paperwork, enter customer information to database, and close work orders from previous day routes.
Records and documents information from drivers and distributes to appropriate departments.
Print, review and make data entry corrections to productivity reports daily.
Maintain positive work atmosphere by performing and communicating in a manner that promotes good relationships with co-workers and management.
Other duties as assigned.
BASIC SKILLS AND QUALIFICATIONS:
High school diploma or G.E.D and a minimum of 6 months of related work experience required.
Experience within the Waste industry, transportation, or logistics is preferred.
Previous customer service experience in office environment preferred.
Multi-tasking in a fast-paced work environment with excellent organizational skills.
Ability to prioritize and plan work activities.
Able to identify and resolve problems in a timely manner.
Computer proficiency- MS Office and Typing Skills
Must be able to read map
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Application Question(s):
How many years experience utilizing google maps or other map software?
Education:
High school or equivalent (Required)
Experience:
Office: 2 years (Required)
Work Location: One location
At Martin Environmental Services, customer service is what we do. As a Dispatcher/ Customer service representative, you will communicate with our drivers, respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and data entry. Distribute information to driver teams as needed.
ESSENTIAL JOB FUNCTIONS:
Effectively dispatch work orders to drivers; dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
Assign routes and service tickets to appropriate drivers throughout the day and for the next day; and closes service tickets each day.
Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Martin Environmental standards and agreements.
Work directly with Office Manager, Operations Manager and the Drivers to ensure prompt follow through of all issues.
Report driver problems to appropriate department or supervisor for resolution
Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers
Uses Martin Environmental proprietary software to enter ticket information and track activity.
Review route paperwork, enter customer information to database, and close work orders from previous day routes.
Records and documents information from drivers and distributes to appropriate departments.
Print, review and make data entry corrections to productivity reports daily.
Maintain positive work atmosphere by performing and communicating in a manner that promotes good relationships with co-workers and management.
Other duties as assigned.
BASIC SKILLS AND QUALIFICATIONS:
High school diploma or G.E.D and a minimum of 6 months of related work experience required.
Experience within the Waste industry, transportation, or logistics is preferred.
Previous customer service experience in office environment preferred.
Multi-tasking in a fast-paced work environment with excellent organizational skills.
Ability to prioritize and plan work activities.
Able to identify and resolve problems in a timely manner.
Computer proficiency- MS Office and Typing Skills
Must be able to read map
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Application Question(s):
How many years experience utilizing google maps or other map software?
Education:
High school or equivalent (Required)
Experience:
Office: 2 years (Required)
Work Location: One location
Employer Overview
Martin Environmental Services
Alabama, Dothan - 36303- Agency