Dispatcher/Customer ServicePermanent
Florida, Cocoa - 32922Job Simplification
The announced job offer is made public by the firm: Freedom Air and Plumbing and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Cocoa, in the country US - at this current ZipCode: 32922
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Freedom Air and Plumbing is looking to add to our amazing team. If you can smile over the phone then let's talk
Main Job Tasks, Duties and Responsibilities
Forecast route planning
Organized and able to multi task
Answer calls and respond to emails
Handle customer inquiries both over the phone and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Process service contracts
Education and Experience
High school diploma or equivalent
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes
Key Competencies and Skills
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Stress tolerance
Resilience
Work Location:
One location
Work Remotely
No
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
8 hour shift
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 3 years (Required)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Work Location: One location
Main Job Tasks, Duties and Responsibilities
Forecast route planning
Organized and able to multi task
Answer calls and respond to emails
Handle customer inquiries both over the phone and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Process service contracts
Education and Experience
High school diploma or equivalent
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes
Key Competencies and Skills
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Stress tolerance
Resilience
Work Location:
One location
Work Remotely
No
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
8 hour shift
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 3 years (Required)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Work Location: One location
Employer Overview
Freedom Air and Plumbing
Florida, Cocoa - 32922- Agency