Director of Customer Service/SupportPermanent
Iowa, Indianola - 50125Job Simplification
The announced job offer is made public by the firm: Cemen Tech and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Iowa at the city Indianola, in the country US - at this current ZipCode: 50125
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Cemen Tech promotes a drug free workplace.
Director of Customer Service/Support
As the Director of Customer Service/Support you will be comfortable in a rapidly growing organization, that strives to achieve the highest level of customer engagement! The right individual will take ownership of the customer service / support area and drive improvement through product training and knowledge, leveraging technology and developing key relationships across our customer and dealer network.
Every member of our Leadership team has an instrumental role and impact on the success of Cemen Tech's innovative and growing business, so we are looking for someone who enjoys working in and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Cemen Tech, the ideal candidate will embody all our company values:
Positive Mindset
Ingenuity
Accountable
Do The Right Thing
Engaged
Safety.
What you will do
Develop the strategy and ensure execution that drives customer engagement and repeat sales opportunities.
Stay abreast of industry trends to ensure we lead the industry from a customer service / support perspective.
Drive continuous improvement projects through change management across the business; design Support workflows according to Cemen Tech's strategic goals and aimed at customer excellence and world-class partner experience
Implement tools for data collection, measurement, and analysis of Cemen Tech Support Department activities (maintain efficient structure of scorecards and dashboards)
Solve key operational needs of team members
Overseeing the adoption of the Cemen Tech's Support Department's vision, goals, and objectives
Lead the design and rollout of added support channels and service offerings
Take part in forecasting and budgeting and track the actual performance against budget
Coordinate cross-functional teams to resolve complex customer issues and concerns
Manage all activities associated with incoming/outgoing customer service operations including developing and implementing policies and procedures. Ensures continuous improvement of processes, systems, and communications.
Lead Customer Service / Support team operating from multiple remote locations across North America to ensure high level of performance.
Experience implementing and leveraging technologies (CRM, ERP) to drive customer experience
Responsible for customer interactions to include order entry, technical support, RMA's, aftermarket parts sales, and video technical support
Drive Dealer relationships and engagement to ensure Dealers are properly trained to support product, have appropriate inventory levels to support end user customers
Lead the Voice-of-The-Customer initiative
Additional duties and responsibilities as assigned
Key Responsibilities
"Hands on" leadership for support functions with a proven track of operational improvements
Experience in channel business models environment, preferably heavy construction equipment
Demonstrated understanding of common customer service tools and processes
Experience in managing cross-functional team projects to completion
Ability to interact effectively at all levels of an organization and cross functionally, influence and advocate on behalf of customers and support experts.
Global experience including leading remote teams
Adaptability and ability to manage change
Strong internal customer focus with desire to learn all aspects of the business
High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
Strong written and verbal communication and interpersonal skills
Outstanding organizational, problem solving, and multi-tasking skills
Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities
Self-motivated, proactive, and able to work with minimal supervision
Passion and commitment to succeed by working hard and never giving up
You enjoy autonomy, accountability and being part of a high performing team
Qualifications
7-10 years' experience managing a customer service/support organization
Master's degree preferred
Global experience preferred
Benefits
FREE / FAMILY & FUN / FUTURE = CEMEN TECH CULTURE!
FREE HEALTH INSURANCE
PAID TIME OFF
401K
STOCK OPTIONS
BONUSES
We are changing the industry. We are changing lives. Come Join Us!
Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.
CTI111
Director of Customer Service/Support
As the Director of Customer Service/Support you will be comfortable in a rapidly growing organization, that strives to achieve the highest level of customer engagement! The right individual will take ownership of the customer service / support area and drive improvement through product training and knowledge, leveraging technology and developing key relationships across our customer and dealer network.
Every member of our Leadership team has an instrumental role and impact on the success of Cemen Tech's innovative and growing business, so we are looking for someone who enjoys working in and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Cemen Tech, the ideal candidate will embody all our company values:
Positive Mindset
Ingenuity
Accountable
Do The Right Thing
Engaged
Safety.
What you will do
Develop the strategy and ensure execution that drives customer engagement and repeat sales opportunities.
Stay abreast of industry trends to ensure we lead the industry from a customer service / support perspective.
Drive continuous improvement projects through change management across the business; design Support workflows according to Cemen Tech's strategic goals and aimed at customer excellence and world-class partner experience
Implement tools for data collection, measurement, and analysis of Cemen Tech Support Department activities (maintain efficient structure of scorecards and dashboards)
Solve key operational needs of team members
Overseeing the adoption of the Cemen Tech's Support Department's vision, goals, and objectives
Lead the design and rollout of added support channels and service offerings
Take part in forecasting and budgeting and track the actual performance against budget
Coordinate cross-functional teams to resolve complex customer issues and concerns
Manage all activities associated with incoming/outgoing customer service operations including developing and implementing policies and procedures. Ensures continuous improvement of processes, systems, and communications.
Lead Customer Service / Support team operating from multiple remote locations across North America to ensure high level of performance.
Experience implementing and leveraging technologies (CRM, ERP) to drive customer experience
Responsible for customer interactions to include order entry, technical support, RMA's, aftermarket parts sales, and video technical support
Drive Dealer relationships and engagement to ensure Dealers are properly trained to support product, have appropriate inventory levels to support end user customers
Lead the Voice-of-The-Customer initiative
Additional duties and responsibilities as assigned
Key Responsibilities
"Hands on" leadership for support functions with a proven track of operational improvements
Experience in channel business models environment, preferably heavy construction equipment
Demonstrated understanding of common customer service tools and processes
Experience in managing cross-functional team projects to completion
Ability to interact effectively at all levels of an organization and cross functionally, influence and advocate on behalf of customers and support experts.
Global experience including leading remote teams
Adaptability and ability to manage change
Strong internal customer focus with desire to learn all aspects of the business
High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
Strong written and verbal communication and interpersonal skills
Outstanding organizational, problem solving, and multi-tasking skills
Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities
Self-motivated, proactive, and able to work with minimal supervision
Passion and commitment to succeed by working hard and never giving up
You enjoy autonomy, accountability and being part of a high performing team
Qualifications
7-10 years' experience managing a customer service/support organization
Master's degree preferred
Global experience preferred
Benefits
FREE / FAMILY & FUN / FUTURE = CEMEN TECH CULTURE!
FREE HEALTH INSURANCE
PAID TIME OFF
401K
STOCK OPTIONS
BONUSES
We are changing the industry. We are changing lives. Come Join Us!
Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.
CTI111
Employer Overview
Cemen Tech
Iowa, Indianola - 50125- Agency