Director, Call Centers SalesPermanent
Not Specified, Not Specified -Job Simplification
The announced job offer is made public by the firm: Insurance Supermarket Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Not Specified at the city Not Specified, in the country CA - at this current ZipCode:
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Job Overview
Role: Director, Call Centers Sales (Licensed Life Insurance)
We're growing the team - join us!
Specialty Life is seeking an experienced, like-minded and progressive Director of Call Center Sales (Licensed Life Insurance). At Speciality Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.
Our team of highly motivated and knowledgeable professionals has been proudly helping Canadian consumers with trusted advice for over 11 years.
We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.
_Overall Responsibilities: _
Responsible for Call Centre Sales Department and overseeing the Sale Management Team and staff of that department
Key person in the development of the operational talent pool by optimizing the skills of the existing team, in partnership with HR Recruitment Team to attract and retain the very best external talent, in line with the agreed framework and succession planning to ensure key roles are filled and individual talent is recognized and retained
Deliver well-defined Communication and Engagement to ensure all teams understand the performance of the business and also understand the needs of their teams
Responsible and accountable for the operational performance and for meeting/exceeding targets of all required metrics
Motivate and effectively performance manage direct reports to ensure delivery of overall targets and the business plan
Select, effectively manage and coach direct reports
Manage and develop internal and external Operational client relationships by conducting (where appropriate) operational client review meetings and day to day communication within key workstream (eg. Operations, Finance, IT, PM, cc vendor, etc.)
Identify and highlight further opportunities for services and process improvements and lead development and deployment as needed
_What we offer: _
Strong annual Base salary Plus Uncapped bonus
Paid vacation and personal time
Fully company paid Health and Dental benefits, including EAP
Comprehensive Advisor training
Access to clients via qualified leads
Participation in contests and performance incentives, with the chance to win fantastic prizes
Ongoing professional development opportunities & training
Ability to work from home on a full-time basis anywhere in Canada
_Job Requirements: _
Proven ability to manage people, processes, and technology - specifically in a Virtual Call Centre environment (either inbound/outbound - preferably in combination)
Strategic thinker and tactical implementer / understanding the why, establishing the how, and executing what with a keen eye on knowing how to measure success
Proven track record of Customer focused, People oriented and Business results mindset
Experience in growing and developing a Sales team in a contact center while meeting all operational and financial objectives
Strong management leadership abilities and skill, such as workforce planning, initiating business process improvements, budget management and running Call Centre operations
Ability to influence and motivate others
Great collaboration skills, working with other parts of Call Centre Operations as well as other functions within the Company
Superior written and verbal communication skills
Excellent organization management abilities
Working within multiple call centre support infrastructures
Demonstrated success managing new initiatives while meeting operating and budgetary requirements
Must have strong call centre systems and sales technical, project management, implementation understanding and experience
Call Centre business measurement acumen, including building custom reporting and analysis, presentation skills, and forecasting abilities
Flexibility in working evening, weekends and holidays to ensure 7 day a week and 363 days a year, to drive superior sales effective call performance
_What will you do? _
Provide direction, coaching, and leadership to Sales Management team (Licensed Division)
Motivate the sales team and foster a positive work environment
Work towards Best in Class Customer Experience
Build Sales Effectiveness plans and execute with precision while maintaining highly engaged call centre team operation
Ensure that all advisors needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Work with call centre operations counterparts to achieve KPI's
Analyze activity and sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace, Compliance concerns and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly & yearly statistics and KPI's
Assist management with development of program and team goals
Assist with other duties, e.g. dialing??, quality assurance when required
Assist with projects and other Licensed and non-Licensed team business initiatives
_Other Requirements: _
Minimum post secondary education
At least 5 years experience managing teams (Insurance Sales preferred)
Minimum of 3 years in Overall Call Centre Operation management capacity
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, heavy call traffic, performance gaps, or new business growth initiatives
Ability to work well under pressure
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.
If this sounds like it might be a fit, we encourage you to apply!
Job Types: Full-time, Permanent
Benefits:
Dental care
Life insurance
Paid time off
Tuition reimbursement
Work from home
Schedule:
8 hour shift
Day shift
Evenings
Monday to Friday
Morning shift
Weekend availability
Supplemental pay types:
Bonus pay
Commission pay
Experience:
Call Center Management: 1 year (preferred)
Licence/Certification:
LLQP (preferred)
Work Location: Remote
We're growing the team - join us!
Specialty Life is seeking an experienced, like-minded and progressive Director of Call Center Sales (Licensed Life Insurance). At Speciality Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.
Our team of highly motivated and knowledgeable professionals has been proudly helping Canadian consumers with trusted advice for over 11 years.
We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.
_Overall Responsibilities: _
Responsible for Call Centre Sales Department and overseeing the Sale Management Team and staff of that department
Key person in the development of the operational talent pool by optimizing the skills of the existing team, in partnership with HR Recruitment Team to attract and retain the very best external talent, in line with the agreed framework and succession planning to ensure key roles are filled and individual talent is recognized and retained
Deliver well-defined Communication and Engagement to ensure all teams understand the performance of the business and also understand the needs of their teams
Responsible and accountable for the operational performance and for meeting/exceeding targets of all required metrics
Motivate and effectively performance manage direct reports to ensure delivery of overall targets and the business plan
Select, effectively manage and coach direct reports
Manage and develop internal and external Operational client relationships by conducting (where appropriate) operational client review meetings and day to day communication within key workstream (eg. Operations, Finance, IT, PM, cc vendor, etc.)
Identify and highlight further opportunities for services and process improvements and lead development and deployment as needed
_What we offer: _
Strong annual Base salary Plus Uncapped bonus
Paid vacation and personal time
Fully company paid Health and Dental benefits, including EAP
Comprehensive Advisor training
Access to clients via qualified leads
Participation in contests and performance incentives, with the chance to win fantastic prizes
Ongoing professional development opportunities & training
Ability to work from home on a full-time basis anywhere in Canada
_Job Requirements: _
Proven ability to manage people, processes, and technology - specifically in a Virtual Call Centre environment (either inbound/outbound - preferably in combination)
Strategic thinker and tactical implementer / understanding the why, establishing the how, and executing what with a keen eye on knowing how to measure success
Proven track record of Customer focused, People oriented and Business results mindset
Experience in growing and developing a Sales team in a contact center while meeting all operational and financial objectives
Strong management leadership abilities and skill, such as workforce planning, initiating business process improvements, budget management and running Call Centre operations
Ability to influence and motivate others
Great collaboration skills, working with other parts of Call Centre Operations as well as other functions within the Company
Superior written and verbal communication skills
Excellent organization management abilities
Working within multiple call centre support infrastructures
Demonstrated success managing new initiatives while meeting operating and budgetary requirements
Must have strong call centre systems and sales technical, project management, implementation understanding and experience
Call Centre business measurement acumen, including building custom reporting and analysis, presentation skills, and forecasting abilities
Flexibility in working evening, weekends and holidays to ensure 7 day a week and 363 days a year, to drive superior sales effective call performance
_What will you do? _
Provide direction, coaching, and leadership to Sales Management team (Licensed Division)
Motivate the sales team and foster a positive work environment
Work towards Best in Class Customer Experience
Build Sales Effectiveness plans and execute with precision while maintaining highly engaged call centre team operation
Ensure that all advisors needs are met so they can go above and beyond customer expectations to ensure client satisfaction
Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
Work with call centre operations counterparts to achieve KPI's
Analyze activity and sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
Provide a proactive approach by taking the initiative to resolve problems
Work with QA team and utilize quality monitoring and any other supporting data to assist with coaching and feedback
Appropriately address performance and interpersonal issues, such as attendance, conflicts in the workplace, Compliance concerns and consults with leadership and HR for guidance
Participate in or lead internal /client calibration sessions
Conduct monthly and yearly performance reviews
Responsible for managing and producing daily, weekly, monthly & yearly statistics and KPI's
Assist management with development of program and team goals
Assist with other duties, e.g. dialing??, quality assurance when required
Assist with projects and other Licensed and non-Licensed team business initiatives
_Other Requirements: _
Minimum post secondary education
At least 5 years experience managing teams (Insurance Sales preferred)
Minimum of 3 years in Overall Call Centre Operation management capacity
Excellent leadership skills
Strong communication and customer service skills
Effective and accurate decision-making skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, heavy call traffic, performance gaps, or new business growth initiatives
Ability to work well under pressure
Excellent MS office skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.
If this sounds like it might be a fit, we encourage you to apply!
Job Types: Full-time, Permanent
Benefits:
Dental care
Life insurance
Paid time off
Tuition reimbursement
Work from home
Schedule:
8 hour shift
Day shift
Evenings
Monday to Friday
Morning shift
Weekend availability
Supplemental pay types:
Bonus pay
Commission pay
Experience:
Call Center Management: 1 year (preferred)
Licence/Certification:
LLQP (preferred)
Work Location: Remote
Employer Overview
Insurance Supermarket Inc.
Not Specified, Not Specified -- Agency