Customer Technical Support Representative 2 - Colorado, Loveland

The announced job offer is made public by the firm: Peraton and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Colorado at the city Loveland, in the country US - at this current ZipCode: 80538

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Peraton is seeking to fill a critical role for a Technical Support Representative for our Loveland CO or Slippery Rock, PA office. Act as the initial point of contact for all computer and system related concerns. Review incoming requests, both computer generated and verbal, sort and prioritize for proper action. Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions. Installing and configuring hardware and software. Provide timely and accurate customer feedback. Uses automated information systems to analyze and troubleshoot issues. Resolves problems or escalates to senior technical support as necessary. Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company. Supporting the roll-out of new applications. Conducts technical research for source of information required in support of requests related to ongoing programs. Instruct users in the use of PCs and networks. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem. Required Requires High School diploma. Requires 1 to 2 years of customer service experience. Good written and verbal communication. A favorably adjudication resulting from a completed background investigation is required for your placement in this position. Must reside near Loveland Co or Slippery Rock PA. Preferred: Prior experience in technical support or a similar role. Demonstrated ability to work both independently and collaboratively with a team. Well-rounded working knowledge of IT concepts and best practices. Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers. An Equal Opportunity Employer including Disability/Veteran. Colorado Salary Minimum: $25,100 Colorado Salary Maximum: $60,900 The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.