Customer Support Supervisor - California, Hayward

The announced job offer is made public by the firm: Aston Carter and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of California at the city Hayward, in the country US - at this current ZipCode: 94540

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Description:

growth and long-term relationships while maintaining a consistent and businesslike business attitude. 1. Actual Tasks: . Supervise the Customer Service Department. . Understand and manage the editing of orders as required for computer entry. . Issue and approve purchase orders for product modifications and/or specialty items as required for customer specific orders. . Understand and manage the return of SEW-EURODRIVE products to the Hayward facility for repair, analysis, or restock. . Assure that timely quotations of all SEW-Products are prepared. . Expedite orders as requested by customers. . Schedule accurately and reasonably through knowledge of inventory and production loads. . Answer telephones as required. . Support field salesmen in their efforts to service customers. . Support Assembly personnel by answering questions and providing rapid response to problems. . Handle complaints, customer dissatisfaction, and critical situations expeditiously and professionally, making decisions in accordance with SEW-EURODRIVE's guidelines. . Establish, review, and/or modify customer service procedures for maximum department effectiveness. . Communicate with SEW-EURODRIVE plants worldwide, as well as all U.S. facilities, to ensure critical situations are tracked and resolved. . Complete, maintain, and process pertinent paperwork and records, including timely reports as requested by customers. . Review and respond to CS errors. . Work within and maintain company policy. Ensure disciplinary actions are taken when appropriate, and that all Company rules, policies, and procedures are followed within area of responsibility. Inform Management, including HR of any violations of Company policy. . Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures. . Assure a safe work environment for all employees. Resolve any safety issues in the workplace and/or report any unsafe findings to Management. . Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or engage in any unsafe work practices. . Read and understand supporting documentation for the work area. . Ensure accurate and timely record keeping, including time-keeping for employees. . Give merit reviews to all employees under direct supervision per Company policy. . Develop employees for future possible growth and succession planning. . May be required to travel on Company business to any required destination domestically as well as overseas. May be required to stay overnight for extended periods of time, obtain lodging, and occasionally conduct business in the evenings, weekends, and holidays and outside of normal business hours. . Possess and maintain a valid Driver's License and driving record satisfactory to SEW-EURODRIVE or otherwise be able to transport yourself to and from various locations, including customer facilities, to engage in diverse business activities. . Perform other tasks as requested.

Skills:

Customer service, Call center, Customer service support, Customer service oriented, Management skills, team management, Microsoft office, Supervisory skills, Communication and analytical skills, Kpi, Organizational and interpersonal skills, Call center management, Service, Data entry, Analytical skill, Customer support, Pivot table, Microsoft excel, Customer service management, Windows, Reporting, Call center support, Customer care, Leadership communication, Customer service call center, Supervision

Top Skills Details:

Customer service,Call center,Customer service support,Customer service oriented,Management skills,team management,Microsoft office,Supervisory skills,Communication and analytical skills,Kpi,Organizational and interpersonal skills,Call center management

Additional Skills & Qualifications:

Always be businesslike and professional to fellow employees, customers, suppliers, or people who work on behalf of the Company. If you decide to make complaints or criticism, avoid making statements that reasonably could be viewed as malicious, obscene, profane, threatening or intimidating, or disparaging to customers, employees or suppliers, or people who work on behalf of the Company, or that might constitute harassment or bullying. Examples of such conduct might include offensive comments meant to intentionally harm someone's reputation or comments that could contribute to a hostile work environment on the basis of race, gender, sexual orientation, disability, religion, or any other status protected by law or Company policy. Do not be insubordinate to Company supervisors or managers.

Experience Level:

Intermediate Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.