Job Simplification

The announced job offer is made public by the firm: 2Book Inc and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of South Carolina at the city Not Specified, in the country US - at this current ZipCode:

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Job Overview

Come join our amazing team of 8! We are looking for Customer Support Specialist wholove technology, love people & coaching customers to success. You will be making a difference while working in a fun, positive, and supportive work environment.

Why come join Customer Support at MassageBook?

We are a rapidly growing software company here in Charleston! Over 10,000 massage and bodyworkers across the U.S and Canada use MassageBook to run their practices, and thousands use us to schedule their wellness services everyday.

We offer comprehensive health and dental coverage, a 401K with 3% match, and you will get a quarterly allowance for massages too!

We strive to make sure you have a competitive salary, a great work-life balance, and even some flexibility in your work schedule. Company-wide events, happy hours, and team-building experiences are always in the works.

We will make sure you feel like family through having autonomy and transparency where you work. We make sure you have extensive training and understanding of our SaaS platform, and how to become a successful customer success coach.

Our team of Customer Support Advocates are the face and voice of MassageBook. They play a vital role in driving product adoption. We are focused on developing and maintaining exceptional relationships with our customers.

What you will be doing as a Customer Support Specialist:

Coach our customers on how to best use our SaaS software platform for their own business' needs. You'll work out of a shared queues of phone calls, emails, and live chats.
Help customers grow and manage their practices, offer creative solutions for their unique business needs, and communicate what you learn to the rest of the MassageBook team to improve our flourishing software product.
Contribute to our growing user knowledge base of tutorials and help-center documentation.
Escalate complex issues to our Senior Customer Support Specialists.
Rely on your expert product knowledge of MassageBook to distinguish between bugs, requests for improvement, and areas of confusion for customers.
Share your knowledge with the team, rally around team goals, and celebrate wins along the way.
Working shift of 12PM to 8PM is preferred.

What we need from you:

You have some personality quirks, and a great positive team player mentality!
You are absolutely passionate about customer success. You're want to grow your career in a company that is customer-driven and places a high value on customer connections and rapport.
You are a strong writer. You love to communicate via written word. You understand that well-crafted emails and chat interactions are critical to a customer's success. You are a clear and direct communicator who is detailed, and engaging while giving instructions for customers to follow.
You are a great active listener and you keep your cool in stressful situations. You're constantly looking for clues that reveal underlying issues, and love reading between the lines to get to the heart of the matter. If a customer is frustrated, you keep calm and help them back to a calm state as well. You remain in control while building a rapport through your kind nature and willingness to understand another's perspective.
You have an admirable level of Empathy that is innate to who you are as a person, not just on the job. You genuinely desire to help others and learn from their experiences. You keep things personable, while not taking customer's frustrations personally.
You adapt to changes quickly. This is a fast-moving software company that releases significant product changes every 1-2 weeks. You take initiative to master the product and are prepared to help customers to navigate changes that affect them. If a critical bug is disrupting customer support, you keep calm and focus on solutions. You adjust your routine to better serve customers and help keep the team focused.
You take initiative. You don't have to wait to be told how to do something or how to respond. We trust our team to do what is in the best interest of the customer, and you are often the source of determining what is best in each customer encounter.
You go above and beyond. You anticipate what customers need or might want to know next.
You are a natural problem-solver. You don't have to see things in black and white. You not only love the challenge of ambiguity, you thrive in it. You think critically, can quickly spot trends that are not always obvious, and take what you learn from one customer support case and apply it to the next one.
Software support experience. You have experience in supporting customers in a SaaS environment.