Customer Support Specialist - Massachusetts, Hingham

The announced job offer is made public by the firm: FS Studio and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Massachusetts at the city Hingham, in the country US - at this current ZipCode: 02043

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Customer Support Specialist

As a member of the Team, you will have primary contact with our varied customers for inbound inquires and ongoing product information. You will assist customers in selecting the best systems for their needs,and add dimension to our company mission.

Responsibilities Include

1. Respond to and manage inquiries via phone, email, and webchat
2. Proactively identify opportunities through inbound channels, existing databases, and marketing results
3. Collaborate with direct marketing efforts in coordination with the Marketing Team
4. Coordinate the timely management of leads to Account Executives and quickly respond to customer requests
5. Master the CRM Software (HubSpot) and drive its effectiveness
6. Consult and coordinate technical product requirements with our Purchasing and Production Teams, maintaining communication from sale to shipment

Requirements

1. Bachelor's degree with prior customer service experience; or technical acumen with computing and/or the markets we serve
2. Have an entrepreneurial outlook and understanding of the energy and pace required to keep up in a rapidly growing technical environment
3. The ability to shift priorities and quickly refocus on immediate tasks
4. Have a basic understanding of computer components and the ability to learn how they are leveraged for outcomes
5. A genuine excitement to be part of building the right hardware for projects that are changing the world
6. An upbeat attitude with an understanding that every day is filled with challenges and opportunity
7. Systems software savvy (ERP, CRM) or the ability to quickly become proficient

Characteristics

1. Passion about cutting edge technology
2. Enjoy solving puzzles and challenging problems
3. Responsible team member taking ownership of role and outcomes
4. An interest in the markets we serve and the customers we work with

Benefits

1. Higher than competitive salary
2. Generous vacation
3. Health and Dental Plan
4. 401K Immediate company contribution
5. Education and seminar support
6. Team Lunch - every Friday