Customer Support RepresentativePermanent
Ohio, Cincinnati - 45242Job Simplification
The announced job offer is made public by the firm: The CSI Companies and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Ohio at the city Cincinnati, in the country US - at this current ZipCode: 45242
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Job Overview
CSI Companies is actively hiring for a Customer Support Representative for our well-known client, a pioneering tech company that's reinventing the banking industry.
THIS POSITION IS ON SITE
Interviewing & Accepting Applications Immediately
Schedules: Full-Time
Shifts between 11am - 8:30pm Tues - Sat OR Sun -Thurs 9am - 6pm EST and 11am - 7:30pm EST
Location: Blue Ash, OH 45242 (On Site)
Pay Rate: $18-$20/hour - Weekly Pay
Contract-To-Hire: Client has intention to convert you to a permanent employee based on performance
The Customer Support Representative will support inbound customer inquiries and resolve customer issues by delivering world-class customer service.
Primary Responsibilities:
Ensure that all customer escalations and complaints are managed to excellent professional standards and within our terms and policies.
Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.
Demonstrate ownership of customer issues and work proactively with our business units, partners and vendors to manage issues through to a complete resolution in a timely manner.
Advocate as the "voice of the customer". Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.
Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.
Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.
Position Requirements:
1+ years of customer service and/or contact center experience preferred
Strong verbal and written communication skills.
Benefits Offered:
Weekly pay
Medical, dental, and vision coverage
Voluntary Life and AD&D coverage
Paid Training
Opportunity for advancement upon performance and availability
BLUEASH
FOR MORE INFORMATION, PLEASE APPLY TODAY.
THIS POSITION IS ON SITE
Interviewing & Accepting Applications Immediately
Schedules: Full-Time
Shifts between 11am - 8:30pm Tues - Sat OR Sun -Thurs 9am - 6pm EST and 11am - 7:30pm EST
Location: Blue Ash, OH 45242 (On Site)
Pay Rate: $18-$20/hour - Weekly Pay
Contract-To-Hire: Client has intention to convert you to a permanent employee based on performance
The Customer Support Representative will support inbound customer inquiries and resolve customer issues by delivering world-class customer service.
Primary Responsibilities:
Ensure that all customer escalations and complaints are managed to excellent professional standards and within our terms and policies.
Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.
Demonstrate ownership of customer issues and work proactively with our business units, partners and vendors to manage issues through to a complete resolution in a timely manner.
Advocate as the "voice of the customer". Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.
Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.
Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.
Position Requirements:
1+ years of customer service and/or contact center experience preferred
Strong verbal and written communication skills.
Benefits Offered:
Weekly pay
Medical, dental, and vision coverage
Voluntary Life and AD&D coverage
Paid Training
Opportunity for advancement upon performance and availability
BLUEASH
FOR MORE INFORMATION, PLEASE APPLY TODAY.
Employer Overview
The CSI Companies
Ohio, Cincinnati - 45242- Agency