Customer Support Representative - Kansas, Wichita

The announced job offer is made public by the firm: Aston Carter and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Kansas at the city Wichita, in the country US - at this current ZipCode: 67201

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Description:

As a Senior Customer Service Technical Associate your primary responsibility will be to provide support to our tax software clients. This role provides resolution to moderate and complex product specific inquiries by phone, email, and online chat. In this role, you will need to develop strong product knowledge in order to correlate customer

• Manage phone, e-mail, and chat support for moderate to complex product or content issues; identify, resolve, and escalate issues when necessary; document these interactions in our customer relationship database

• Identify and document resolution to reoccurring inquiries

• Mentor existing staff and monitor open cases to assure timely and effective resolution

• Cross-train on other company products and systems

• Participate and/or Lead in projects and as well as process improvement initiatives

• Participate in product testing and review as required

• Secure and keep confidential product and customer data

inquiries to products and solutions. You will then resolve these issues utilizing the information provided in product guides and support knowledge databases.

Skills:

Customer service call center, accounting, Tax Return, Customer Service, Inbound Call, Call center, Customer support, troubleshooting, Call resolution, electronic filing

Top Skills Details:

Customer service call center

Additional Skills & Qualifications:

Minimum Qualifications:

• Bachelor's Degree in Business or a business-related field or equivalent experience in tax or accounting

Preferred Qualifications:

• Experience working with tax and accounting software

• Tax preparation or accounting experience

• Experience working in a help desk or customer support environment

• Use of

Accounting, bookkeeping or tax preparation experience (Pass Prove It Accounting Terminology with 70%)

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.