Customer Support Representative (HYBRID)Permanent
Pennsylvania, Malvern - 19355Job Simplification
The announced job offer is made public by the firm: 3SI Security Systems and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Pennsylvania at the city Malvern, in the country US - at this current ZipCode: 19355
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Job Overview
Have you ever wanted to work for a company that really stands for something important? 3SI Security Systems is focused on creating a by protecting and recovering high-value assets and apprehending criminals. As a fast growing, rapid scale, technology company, 3SI Security Systems is a highly respected world leader in asset protection systems designed to recover stolen cash and high-value assets, as well as apprehend criminals and deter crime. In the past 12 months, our product and service resulted in 1,078 criminal arrests and recovered $3.7m in stolen assets! We're working hard to create safer communities.
3SI is headquartered in Malvern, PA and we are currently searching for a Customer Support Representative to join our team. The Customer Support Representative will support our customers, sales team, and other internal teams.
Why join 3SI?
We offer medical, dental and vision benefits that include an Employee Assistance Program at no extra cost, plus a generous employer contribution to your Health Savings Account!
100% company paid life insurance
100% company paid short term disability
100% company paid long term disability
Immediate participation in our 401(k) plan with a dollar for dollar match up to 3%
Paid time off that includes vacation days, paid holidays, and floating holidays as well as paid sick and personal days as needed.
Qualifications:
Bachelor's degree, preferred
Experience supporting large high value customers, preferred
Experience working in a fast paced, high growth environment.
Microsoft Office experience including Teams, Excel, Word, Outlook.
Experience with orders, billing, inventory and customer support systems.
Security industry experience, preferred
Experience working with technical products, preferred
NetSuite experience, preferred
Primary Responsibilities:
Provide direct support to high value customer base, may be assigned as point of contact for customer loss prevention teams.
Advocate for customer by working with other 3SI operating teams in Orders, Billing, Field Service, Contracts, Security Center Operations as well as cross functionally with Accounts Receivable and Sales to respond to customer requests, address customer issues, provide necessary reporting and meet SLA requirements.
Assess customer needs and resolve issues quickly and accurately.
Provide customer and sales support via phone and email.
Enter service orders and cases as needed based on customer request.
Participate in video / conference calls with Account team and customers.
Maintain customer information in various applications and databases and handle changes requested by customers.
Provide project updates as required.
Support customers' use of 3SI products and services.
Provide back-up assistance to other Customer Support Representatives, as needed.
Perform all other work and projects, as assigned.
Other Comments
Position will be hybrid and based in Malvern, PA.
Standard business hours for this role are Monday - Friday 8:30 a.m. - 5:00 p.m. with a rotating 10:30 a.m. - 7:00 p.m. shift every 4 weeks. Start/end times may vary by 1-2 hours based on shift rotation.
Convenient location at Routes 202 & 29
Visit our website:
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Monday to Friday
Application Question(s):
Would you be able to commit to the rotating shift every 4 weeks from 10:30AM - 7PM EST?
Experience:
Customer service: 2 years (Preferred)
Microsoft Excel: 1 year (Preferred)
Work Location: One location
3SI is headquartered in Malvern, PA and we are currently searching for a Customer Support Representative to join our team. The Customer Support Representative will support our customers, sales team, and other internal teams.
Why join 3SI?
We offer medical, dental and vision benefits that include an Employee Assistance Program at no extra cost, plus a generous employer contribution to your Health Savings Account!
100% company paid life insurance
100% company paid short term disability
100% company paid long term disability
Immediate participation in our 401(k) plan with a dollar for dollar match up to 3%
Paid time off that includes vacation days, paid holidays, and floating holidays as well as paid sick and personal days as needed.
Qualifications:
Bachelor's degree, preferred
Experience supporting large high value customers, preferred
Experience working in a fast paced, high growth environment.
Microsoft Office experience including Teams, Excel, Word, Outlook.
Experience with orders, billing, inventory and customer support systems.
Security industry experience, preferred
Experience working with technical products, preferred
NetSuite experience, preferred
Primary Responsibilities:
Provide direct support to high value customer base, may be assigned as point of contact for customer loss prevention teams.
Advocate for customer by working with other 3SI operating teams in Orders, Billing, Field Service, Contracts, Security Center Operations as well as cross functionally with Accounts Receivable and Sales to respond to customer requests, address customer issues, provide necessary reporting and meet SLA requirements.
Assess customer needs and resolve issues quickly and accurately.
Provide customer and sales support via phone and email.
Enter service orders and cases as needed based on customer request.
Participate in video / conference calls with Account team and customers.
Maintain customer information in various applications and databases and handle changes requested by customers.
Provide project updates as required.
Support customers' use of 3SI products and services.
Provide back-up assistance to other Customer Support Representatives, as needed.
Perform all other work and projects, as assigned.
Other Comments
Position will be hybrid and based in Malvern, PA.
Standard business hours for this role are Monday - Friday 8:30 a.m. - 5:00 p.m. with a rotating 10:30 a.m. - 7:00 p.m. shift every 4 weeks. Start/end times may vary by 1-2 hours based on shift rotation.
Convenient location at Routes 202 & 29
Visit our website:
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Monday to Friday
Application Question(s):
Would you be able to commit to the rotating shift every 4 weeks from 10:30AM - 7PM EST?
Experience:
Customer service: 2 years (Preferred)
Microsoft Excel: 1 year (Preferred)
Work Location: One location
Employer Overview
3SI Security Systems
Pennsylvania, Malvern - 19355- Agency