Customer Support Center - QA Auditor - Arizona, Phoenix

The announced job offer is made public by the firm: Albertsons Company Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Arizona at the city Phoenix, in the country US - at this current ZipCode: 85002

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About the company Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service. Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw's, and many more recognizable names. Albertsons Companies recently rolled out our Presence with a Purpose work model. Placing a premium on adaptability, safety and family well-being, Presence with a Purpose will help us build a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are allowed to make decisions that are best for them. What you will be doing The Customer Support Center (CSC) QA Auditor is responsible for reviewing and auditing the work of Customer Service Representatives. The QA Auditor will also provide input on suggestive training. They will also be responsible for coaching and mentoring agents with suggestions for quality improvement. They provide administrative support for the Training and Quality Assurance area within the CSC. The position will be based in Phoenix, AZ. Main responsibilities Conduct monitors for CSC Representatives (CSR) by listening and evaluating quality assurance that align with CSC standards Schedule one-on-one discussions with assigned Representatives to provide feedback and coaching to improve quality Post Monthly QA Awards Respond to CSR and backstage personnel inquiries Address escalated issues and assist CSR and other personnel with difficult questions Provide input on future training topics based on quality assurance trends Assist trainers with prepping for upcoming training classes May assist in presenting or facilitating a portion of training (SME) Assist analysts with running reports and providing feedback on quality assurance Assist in communicating new "hot topics" to the floor and answer questions on those topics. Provide administrative support to Training and Quality Assurance personnel What we are searching for Education Level: High School diploma or GED required. Experience Level: One (1) to two (2) years of Call Center experience, required. One (1) to two (2) years of experience in coaching and mentoring employees, preferred One (1) to two (2) years of experience in quality assurance, preferred Skills and Experiences: Demonstrated commitment to providing superior customer service Excellent inter-personal skills Excellent knowledge of Microsoft Office applications Excellent written, verbal, and analytical communication skills Able to work under pressure in a fast-paced environment Detail oriented with a high degree of accuracy Ability to work independently when needed Strong work ethic, dependable, and flexible with schedule. Adept at networking and building relationships with CSC employees What it is like at Albertsons? Albertsons Culture Principles Compassion: We always treat each other with kindness and respect Team: We always support and recognize each other Inclusive: We always value everyone's perspective Learning: We always strive to grow and develop ourselves and others Competitive: We always act with integrity to win over the customer Ownership: We always take actions to drive our success