Customer Support Associate/Project CoordinatorPermanent
New Jersey, Fairfield - 07004Job Simplification
The announced job offer is made public by the firm: Phillip Jeffries and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Jersey at the city Fairfield, in the country US - at this current ZipCode: 07004
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Phillip Jeffries is looking for a Customer Support Associate!
Our Contract Customer Service team aims to "WOW" our customers! We are searching for a customer-centric team player that is committed to providing the world's best service. In this role, the qualified candidate will lend specialized support within the Contract Customer Service Department and provide exceptional service to the luxury interior design community. This position will report directly to the Contract Customer Service Manager. This role will work the hours of 10:00 am to 7:00 pm, Monday to Friday in hybrid work environment (1 office day per month).
What you will be doing:
Maintain relationships with top designers, luxury showrooms and our outside sales force to provide exceptional customer service
Offer industry-leading product knowledge
Perform heavy, detailed, accurate data entry
Handle inside sales calls and e-mails
Coordinate sample and sample card shipments upon request
Respond to inquiries from designers, architects and installers in a timely manner
Troubleshoot and resolve issues
Track and manage logistics of shipments
Quote pricing, stock and lead times
Process payments
Ensure all projects are properly registered in CRM
Utilize and manage Contract Folder
Create packing list and invoices for orders
Handle returns or replacements
Maintain and update Project Folder
Proactively recognize cross selling opportunities, using product knowledge, to offer similar pattern and designs to customers
Make outbound calls to customers following sample requests in order to close sale or recommend alternative products
Be a team player that offers ruthless support
Must have:
2 years' experience in customer service, sales support and/or retail
Upbeat, energetic, can-do attitude
Able to multitask and prioritize
Strong analytical skills
Outstanding communication skills and exceptional phone manner
Excellent time management and follow up skills
Able to work in a fast-paced, team-oriented environment
Proactive approach to problem solving
Excellent computer skills including data management, Word and Excel
Why Phillip Jeffries?
As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.
Compensation Benefits:
Competitive salary
Company bonus program
Annual Cost of Living Increase
Retirement Plan - company automatically contributes approximately 10% of your annual compensation
Health Benefits:
Medical Coverage - low cost to the employee ($20 per month)
Spouse/ Domestic Partner/ Civil Union Partner Coverage
Family Coverage
Health Reimbursement Account (HRA)
Prescription Plan
Dental and vision coverage
Tax advantages through Flexible Spending Accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
Other PJ Perks & Benefits:
16 Paid days off per calendar year
10 Paid holidays
Detailed onboarding plans that outline 30/60/90 goals and trainings.
Earn Paid time off for community service - Up to 3 days per year
Employee Discount on PJ Wallcoverings
Hybrid work schedule
About Us:
Phillip Jeffries, the world's leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney's New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at .
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Job Type: Full-time
Our Contract Customer Service team aims to "WOW" our customers! We are searching for a customer-centric team player that is committed to providing the world's best service. In this role, the qualified candidate will lend specialized support within the Contract Customer Service Department and provide exceptional service to the luxury interior design community. This position will report directly to the Contract Customer Service Manager. This role will work the hours of 10:00 am to 7:00 pm, Monday to Friday in hybrid work environment (1 office day per month).
What you will be doing:
Maintain relationships with top designers, luxury showrooms and our outside sales force to provide exceptional customer service
Offer industry-leading product knowledge
Perform heavy, detailed, accurate data entry
Handle inside sales calls and e-mails
Coordinate sample and sample card shipments upon request
Respond to inquiries from designers, architects and installers in a timely manner
Troubleshoot and resolve issues
Track and manage logistics of shipments
Quote pricing, stock and lead times
Process payments
Ensure all projects are properly registered in CRM
Utilize and manage Contract Folder
Create packing list and invoices for orders
Handle returns or replacements
Maintain and update Project Folder
Proactively recognize cross selling opportunities, using product knowledge, to offer similar pattern and designs to customers
Make outbound calls to customers following sample requests in order to close sale or recommend alternative products
Be a team player that offers ruthless support
Must have:
2 years' experience in customer service, sales support and/or retail
Upbeat, energetic, can-do attitude
Able to multitask and prioritize
Strong analytical skills
Outstanding communication skills and exceptional phone manner
Excellent time management and follow up skills
Able to work in a fast-paced, team-oriented environment
Proactive approach to problem solving
Excellent computer skills including data management, Word and Excel
Why Phillip Jeffries?
As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.
Compensation Benefits:
Competitive salary
Company bonus program
Annual Cost of Living Increase
Retirement Plan - company automatically contributes approximately 10% of your annual compensation
Health Benefits:
Medical Coverage - low cost to the employee ($20 per month)
Spouse/ Domestic Partner/ Civil Union Partner Coverage
Family Coverage
Health Reimbursement Account (HRA)
Prescription Plan
Dental and vision coverage
Tax advantages through Flexible Spending Accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
Other PJ Perks & Benefits:
16 Paid days off per calendar year
10 Paid holidays
Detailed onboarding plans that outline 30/60/90 goals and trainings.
Earn Paid time off for community service - Up to 3 days per year
Employee Discount on PJ Wallcoverings
Hybrid work schedule
About Us:
Phillip Jeffries, the world's leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney's New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at .
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Job Type: Full-time
Employer Overview
Phillip Jeffries
New Jersey, Fairfield - 07004- Agency