Customer Success Manager - Texas, Not Specified

The announced job offer is made public by the firm: The Sage Group (Bay Area) and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Construction and the jobs location is in the state of Texas at the city Not Specified, in the country US - at this current ZipCode:

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People who perform manual labor as unskilled or semi-skilled laborers are considered employed. In the United Kingdom, a construction worker is defined as someone who works for or under the control of a contractor on a construction site. They can also be skilled tradespeople or managerial and supervisory personnel. In Canada, anyone who supervises other workers or enforces regulations and building codes may be labeled an inspector.

The word "laborer" refers to a specific job type and level in most construction industries. It's a generic term that defines a large group of workers in almost every national construction industry. In the United States, over 7.5 million people work in construction — including 820,000 laborers — with 573,000 carpenters, 508,000 electricians, 258,000 equipment operators and 230,000 construction managers. The United States Department of Labor reports 681,000 white-collar workers employed in construction. These people work in office and administrative support occupations. Most construction companies hire office and administrative support workers.

Customer Success Manager

Full time, salary, equity, benefits

Location: 50% remote, 50% travel to client locations in Texas and surrounding area

Who We Are:

The Sage Group's client develops robot-powered tools for the modern construction workforce.

While today's buildings are built predominantly with manual labor, we envision a future in which skilled labor makes use of robotic automation to make the work safer, more efficient, and more precise. We want to create a future in which construction workers don't need to retire early because their bodies give out. In our future, the buildings we live and work in are built by teams of creative and problem-solving construction crews who direct robots to do the dull/dirty/dangerous work.

What We're Building:

We bridge the gap between the digital world of building design with the skilled labor operating in the field, accelerating the digital transformation of the construction industry. The centerpiece of our strategy is the FieldPrinter: a mobile printer-on-wheels that prints building floorplans full-size on the concrete floor of a construction site. When errors in layout can cause multi-million-dollar mistakes, our product ensures that all field crews are building off of a single source of truth derived from the digital model.

What You'll Do:

You have the opportunity to become part of a world-class customer success organization being built from the ground up, within a fast-growing construction robotics company delivering a product that revolutionizes the construction process.

In this role, you will become a trusted advisor for a small set of innovative construction companies, in order to support and grow their utilization of our FieldPrinter layout automation solution. Your mission is to drive account growth by identifying barriers to full utilization and removing those roadblocks from our clients' workflows. Your efforts will increase our revenue growth and accelerate our expansion on construction projects across the US and around the world. Your success will depend on your understanding of our customers and their needs, fluency with our offering and how it can be used to create value for our customers, top-notch relationship building skills, and a drive to have the hard conversations that will ultimately make our customers successful.

As a Customer Success Manager, you will be interacting directly with our customers to ensure successful deployment of our technology. You will train clients in how to operate our products and identify ways for them to increase utilization. You will lead regular customer success calls with your clients to gather feedback, proactively resolve problems, and suggest ways to increase adoption. You will visit your regional clients on their job sites to assist them on site. You will advocate for your customers and share insights from our product roadmap with them. By helping us delight and retain our users, you will have the unique opportunity to improve productivity and efficiency across one of the largest sectors in the global economy: construction.

This role will report to the Vice President of Customer Success and play a pivotal role in creating a world-class Customer Success organization. This role will require up to 50% travel including time on customer construction sites in your region - all US states in Mountain and Central time zone.

Responsibilities:

• Utilization - Creatively figure out ways to make our customers more successful and increase their utilization by understanding their needs and business goals
• Training & Adoption - Onboard and train clients on proper use of our FieldPrinter system in a live construction environment for several days at a time.
• Trust & Loyalty - Conduct regular check-ins with clients to see how they are using our solution and how it could be improved
• Satisfaction - Maintain our revenue base by ensuring continued customer satisfaction.
• Expansion - Grow our revenue base by finding opportunities to increase the size of each account

Requirements:

• 4+ years' experience in Customer Success or similar role
• Strong grasp of CS processes and workflows, including software tools
• Self-driven and proactive nature
• Located in or near your specified region and comfortable with frequent travel to customer sites within that region.
• Comfortable spending extensive time on construction sites training customers.
• Proficiency with computers and various software applications
• Driver's license and personal vehicle willing to be used for transporting FieldPrinters

Preferred:

• Experience in the commercial construction industry
• Experience with AutoCad or Revit

Location

• For the foreseeable future this is a remote, work from home role.