Customer Services Quality Assurance & Training CoordinatorPermanent
Missouri, Columbia - 65201Job Simplification
The announced job offer is made public by the firm: Shelter Insurance and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Missouri at the city Columbia, in the country US - at this current ZipCode: 65201
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
A company built to serve you. It's your career, Shelter it!
Customer Services Quality Assurance & Training Coordinator
$21.03 / hour
Job Level: Individual Contributor
What You Will Be Doing:
Design and maintain the Quality Assurance and Training Program for the call center. Responsible for auditing and assessing the customer service skills and procedural adherence of new and existing Customer Services employees through evaluating recorded and live calls, providing written feedback and conducting one-on-one coaching sessions with employees in order to facilitate a high level of accuracy and customer service. Train all new and existing Customer Service employees by presenting training in a way that engages and motivates employees and works closely with management, and other departments to ensure training curriculum is up-to-date and effective.
What We're Looking For:
Must demonstrate and maintain advanced expertise in the CSR role. This includes having a thorough knowledge of company product information, processes and procedures, a proven track record of adherence in these areas, ability to obtain and maintain a P&C producer's license, and a thorough knowledge of CSR competencies and associated proficiency levels.
Excellent verbal and written communication skills with demonstrated ability to provide clear, concise, and tactful constructive feedback, conduct effective coaching sessions, effectively establish rapport, present information, and respond to questions from policyholders, employees, and management.
Proven leadership, teaching/facilitation, and creative problem-solving skills to foster a positive and productive work environment, develop interactive learning solutions, capture an audience, and motivate agents during training.
Ability to prioritize workload and work effectively and accurately in a fast-paced, high-pressure, team environment meeting or exceeding monthly quotas.
Strong active listening skills, particularly attention to detail, patience, and objectivity.
Intermediate level computer skills required with proven adaptability to new programs and systems.
Sound judgement and decision-making skills required to lead quality calibration sessions.
Preferred 1-2 years related call center experience and/or customer service experience, demonstrating leadership abilities, working knowledge of insurance industry, and Shelter's operations and procedures.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
#
If interested, please apply by:
10/21/2022
Customer Services Quality Assurance & Training Coordinator
$21.03 / hour
Job Level: Individual Contributor
What You Will Be Doing:
Design and maintain the Quality Assurance and Training Program for the call center. Responsible for auditing and assessing the customer service skills and procedural adherence of new and existing Customer Services employees through evaluating recorded and live calls, providing written feedback and conducting one-on-one coaching sessions with employees in order to facilitate a high level of accuracy and customer service. Train all new and existing Customer Service employees by presenting training in a way that engages and motivates employees and works closely with management, and other departments to ensure training curriculum is up-to-date and effective.
What We're Looking For:
Must demonstrate and maintain advanced expertise in the CSR role. This includes having a thorough knowledge of company product information, processes and procedures, a proven track record of adherence in these areas, ability to obtain and maintain a P&C producer's license, and a thorough knowledge of CSR competencies and associated proficiency levels.
Excellent verbal and written communication skills with demonstrated ability to provide clear, concise, and tactful constructive feedback, conduct effective coaching sessions, effectively establish rapport, present information, and respond to questions from policyholders, employees, and management.
Proven leadership, teaching/facilitation, and creative problem-solving skills to foster a positive and productive work environment, develop interactive learning solutions, capture an audience, and motivate agents during training.
Ability to prioritize workload and work effectively and accurately in a fast-paced, high-pressure, team environment meeting or exceeding monthly quotas.
Strong active listening skills, particularly attention to detail, patience, and objectivity.
Intermediate level computer skills required with proven adaptability to new programs and systems.
Sound judgement and decision-making skills required to lead quality calibration sessions.
Preferred 1-2 years related call center experience and/or customer service experience, demonstrating leadership abilities, working knowledge of insurance industry, and Shelter's operations and procedures.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
#
If interested, please apply by:
10/21/2022
Employer Overview
Shelter Insurance
Missouri, Columbia - 65201- Agency