Customer Services ManagerPermanent
Indiana, Fort Wayne - 46801Job Simplification
The announced job offer is made public by the firm: American Electric Power and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Indiana at the city Fort Wayne, in the country US - at this current ZipCode: 46801
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Job Overview
Provide leadership and direction to field Customer Services work force in assigned Region. The Manager will assist Customer Services management in the formulation of practices and procedures relative to customer interface. The Manager will act as a single point of contact for other Energy Delivery business units operating in the same geographic region. The Manager must assure that the Region Customer Services team achieves highest levels of customer satisfaction through exceptional service, consistent with the goals and objectives of the Energy Delivery organization and the Customer Services Department. This position will have supervisors under their span of control.
ESSENTIAL JOB FUNCTIONS are listed below:
Direct Customer Services team to achieve the highest levels of customer satisfaction through exceptional customer service.
Supervise the team in the provision of new/expanded service consistent with Energy Delivery policies and procedures.
Manage the contract negotiation and administration processes to ensure proper rate application for the customers and adequate return for the company.
Manage individual and team performance to achieve department and company goals including, but not limited to: budgets, operational performance, customer satisfaction, etc.
Direct the team in the successful resolution of customer inquiries such as power quality, quality of service and billing.
Direct the team in the proactive response to customers with information regarding power interruptions.
Manage the relationship with Distribution and maintain a functional reporting relationship to the VP Dist Region Opers.
Job Type
Full-Time
Relocation
Yes
Minimum Requirements
BASIC QUALIFICATIONS
Education requirements are listed below:
Bachelor degree in Engineering, Business Administration, Management, Communications, or other human relations or marketing related degree with a minimum of 10 years of utilities experience, of which 6 years are CS&M experience, or
Associate's degree with a minimum of 12 years of utilities experience, of which 6 years are CS&M experience,
Must demonstrate solid and proven leadership and managerial traits and proven problem solving skills.
Successful candidate will preferably have high energy, a positive attitude and a self-motivated personality.
Physical demand level is Sedentary
Geographic Proximity
The successful candidate will ideally be in the Fort Wayne, IN market to support the full I&M Territory.
Work Designation
Hybrid
ESSENTIAL JOB FUNCTIONS are listed below:
Direct Customer Services team to achieve the highest levels of customer satisfaction through exceptional customer service.
Supervise the team in the provision of new/expanded service consistent with Energy Delivery policies and procedures.
Manage the contract negotiation and administration processes to ensure proper rate application for the customers and adequate return for the company.
Manage individual and team performance to achieve department and company goals including, but not limited to: budgets, operational performance, customer satisfaction, etc.
Direct the team in the successful resolution of customer inquiries such as power quality, quality of service and billing.
Direct the team in the proactive response to customers with information regarding power interruptions.
Manage the relationship with Distribution and maintain a functional reporting relationship to the VP Dist Region Opers.
Job Type
Full-Time
Relocation
Yes
Minimum Requirements
BASIC QUALIFICATIONS
Education requirements are listed below:
Bachelor degree in Engineering, Business Administration, Management, Communications, or other human relations or marketing related degree with a minimum of 10 years of utilities experience, of which 6 years are CS&M experience, or
Associate's degree with a minimum of 12 years of utilities experience, of which 6 years are CS&M experience,
Must demonstrate solid and proven leadership and managerial traits and proven problem solving skills.
Successful candidate will preferably have high energy, a positive attitude and a self-motivated personality.
Physical demand level is Sedentary
Geographic Proximity
The successful candidate will ideally be in the Fort Wayne, IN market to support the full I&M Territory.
Work Designation
Hybrid
Employer Overview
American Electric Power
Indiana, Fort Wayne - 46801- Agency