Customer Service/Inside Sales - Illinois, Franklin Park

The announced job offer is made public by the firm: Valmont Industries, Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Franklin Park, in the country US - at this current ZipCode: 60131

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

10909 Franklin Ave Franklin Park Illinois

Why Valmont

Weâ re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today . We are the modern workforce . Are you ready to move the world forward? Apply now.

A Brief Summary of This Position:

The Customer Service Representative is the main point of contact for all customers. Key accountability is to meet the both customer satisfaction and profit. The basic functions include responsibility quoting, order tracking from receipt to delivery, delivery notification and processing, and daily communication with external customers. As well as Valmont representatives up and down the organization, including production, accounting, shipping & receiving, and the General Manager.

Essential Functions:

• This position reports to the General Manager and has no direct or indirect reports
• Minimal travel may be required.
• The Customer Service Representative/Inside Sales is the focus of the Company's internal and external communications regarding all customer interaction. The incumbent is responsible for quoting, order entry, scheduling, on time shipping, creating shipping documentation, customer complaints, quality and new customer recruitment. The incumbent must maintain an overall view of the Company, its 's representatives and its customers to communicate accurately and timely.
• Major goals include orders shipped complete, on time shipping and order pricing that generates profit for the Company. Incumbent must possess the ability to balance customer satisfaction against profitability and operating constraints, such as plant capacity and current backlog.
• In addition to the human relation skills already outlined, the incumbent must be able to manage multiple priorities while maintaining a cooperative and objective attitude. He/she must also work well with deadlines, since the customer's major perception of the Company is influenced by the incumbent's response time. The position requires skill at working on multiple projects at the same time and accurately reporting data. Attention to detail in this area is critical, as is a working knowledge of computers, Microsoft Office, with emphasis on spreadsheet and email.
• The incumbent requires the ability communicate professionally and tactfully with customers, and Valmont personnel at all levels of the business. Communications skills, both oral and written, are extremely important. He/she must meet the challenge of understanding each person's unique perspective in order to negotiate for the company from a position of strength and respectful leadership.
• The incumbent should possess the ability to make decisions that will produce the most positive results for both customer and company. He/she must also be able to adapt to a fast paced environment and rapidly respond to different situations in order to maintain the level of productivity the position requires.
• Communicate clearly on a regular basis with Valmont representatives and customers concerning Company progress on their projects and orders. This function is designed to maintain customer confidence by taking a proactive approach in customer order handling and tracking in an effort to eliminate unforeseen issues.
• Follow the customer communication timeline to guide general customer contact for information regarding inspection dates, delivery dates, receiving status, logistics, and other order related information.
• Communicating with customers, making outbound calls to potential customers, and following up on leads.

Other Important Details about the Role:

• Analyze customer requirements and communicate them to the production team
• Professional handling of incoming calls and e-mails related primarily, but not limited to order placement, price & delivery
• Communicate professionally and tactfully with customers
• Work in a fast-paced environment and rapidly respond to different situations as required
• Follow the customer communication timeline, with responses to all calls and emails within the same day
• Maintain updated customer files, including filing tasks
• Heavy computer and keyboard usage
• Manages multiple priorities and duties
• Must have an ability to prioritize

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):

• Preferred Bachelors in relevant field or Associates Degree with 3+ years of experience or 5+ years of relevant quality experience
• Ability to effectively present information and respond to questions from customers, production team and the General Manager
• Strong knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and Internet Explorer

• Excellent customer service skills
• Detail-oriented organizational skills
• Ability to maintain customer needs with oversight to customer history
• Passion and integrity who has the drive to excel and deliver exceptional results

Highly Qualified Candidates Will Also Possess These Qualifications:

• Steel industry experience
• Bachelor's Degree in related field
• Ability to read and understand prints
• Familiar with basic lean concepts used in problem solving

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email .