Customer Service/DispatcherPermanent
New York, White Plains - 10603Job Simplification
The announced job offer is made public by the firm: Sila Heating and Air Conditioning and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New York at the city White Plains, in the country US - at this current ZipCode: 10603
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
_Job Description: HVAC Dispatcher_
_You're the best and you want to join a team that appreciates you, where you can create your own opportunities._
_Who We Are_
With over 30 years of delighting homeowners, our team of engineers, certified technicians, licensed plumbers and system designers are proud to deliver the highest level of expertise in the HVAC and Plumbing industry. Whether it's a repair, replacement, installation, or service, we have an unwavering commitment to keeping you and your family comfortable and safe - season after season.
We guarantee satisfaction and are proud to have earned over 7,000 "A" ratings on Angie's List and its prestigious Super Service Award!
_What We Do_
Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?
Then we want to talk to you.
The HVAC Dispatcher will learn from and work with the Operations Manager of the White Plains, NY office, and work alongside other Dispatchers and Customer Service Reps. The HVAC Dispatcher/CSR will handle many facets of the day-to-day operations and will be a valued player in support of the company's growth.
_The Big Task_
You will evaluate customer calls and match the right technician to every job.
_Key Sub Tasks_
Learn the business and learn how to prioritize the most urgent customer calls.
Ensure a quality customer service experience by relaying detailed and accurate information to the technicians in the field.
Update customers throughout the day on the technician's progress.
Oversee the schedule of the HVAC Technicians and providing assistance and supporting field techs as needed.
Handle inbound calls and make outbound calls as needed.
Schedule, coordinate, and dispatch service calls in a manner that maximizes revenue.
Order service parts, assign parts to work orders, and process warranty claims with vendors.
Assist in coordinating and managing service projects to ensure project delivery of all manufacturer part and completion of jobs and within allotted budgets and timelines.
Follow-up on technician recommendations for additional services and sales to customers.
On-call as needed.
Other duties as assigned.
_Desired Skills and Experience_
Bachelor's Degree in Business, Management, Marketing, or similar discipline
3+ years work experience in a professional environment
Customer service experience
Stellar time management skills
Ability to get things done, overcome obstacles, and deliver results
Strong Communication skills, both written and verbal
Interpersonal skills
Ability to maintain confidentiality
Analytical and problem-solving skills
Intermediate to expert level computer skills, as well as working knowledge of Microsoft Office
Display a high level of service orientation
Desire and drive to be the best
_What We Offer_
Medical, vision, and dental insurance
Life insurance, short-term and long-term disability
401k Plan with company match
iPhone and laptop
A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Sila Services, LLC.
EEOC Employer
Job Type: Full-time
Pay: $20 - $26 per hour
Benefit Conditions:
Only full-time employees eligible
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Aggressive -- competitive and growth-oriented
Outcome-oriented -- results-focused with strong performance culture
Stable -- traditional, stable, strong processes
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Overtime
Ability to commute/relocate:
White Plains, NY 10603: Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching: 3 years (Preferred)
Customer service: 3 years (Preferred)
HVAC industry: 1 year (Preferred)
Work Location: One location
_You're the best and you want to join a team that appreciates you, where you can create your own opportunities._
_Who We Are_
With over 30 years of delighting homeowners, our team of engineers, certified technicians, licensed plumbers and system designers are proud to deliver the highest level of expertise in the HVAC and Plumbing industry. Whether it's a repair, replacement, installation, or service, we have an unwavering commitment to keeping you and your family comfortable and safe - season after season.
We guarantee satisfaction and are proud to have earned over 7,000 "A" ratings on Angie's List and its prestigious Super Service Award!
_What We Do_
Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?
Then we want to talk to you.
The HVAC Dispatcher will learn from and work with the Operations Manager of the White Plains, NY office, and work alongside other Dispatchers and Customer Service Reps. The HVAC Dispatcher/CSR will handle many facets of the day-to-day operations and will be a valued player in support of the company's growth.
_The Big Task_
You will evaluate customer calls and match the right technician to every job.
_Key Sub Tasks_
Learn the business and learn how to prioritize the most urgent customer calls.
Ensure a quality customer service experience by relaying detailed and accurate information to the technicians in the field.
Update customers throughout the day on the technician's progress.
Oversee the schedule of the HVAC Technicians and providing assistance and supporting field techs as needed.
Handle inbound calls and make outbound calls as needed.
Schedule, coordinate, and dispatch service calls in a manner that maximizes revenue.
Order service parts, assign parts to work orders, and process warranty claims with vendors.
Assist in coordinating and managing service projects to ensure project delivery of all manufacturer part and completion of jobs and within allotted budgets and timelines.
Follow-up on technician recommendations for additional services and sales to customers.
On-call as needed.
Other duties as assigned.
_Desired Skills and Experience_
Bachelor's Degree in Business, Management, Marketing, or similar discipline
3+ years work experience in a professional environment
Customer service experience
Stellar time management skills
Ability to get things done, overcome obstacles, and deliver results
Strong Communication skills, both written and verbal
Interpersonal skills
Ability to maintain confidentiality
Analytical and problem-solving skills
Intermediate to expert level computer skills, as well as working knowledge of Microsoft Office
Display a high level of service orientation
Desire and drive to be the best
_What We Offer_
Medical, vision, and dental insurance
Life insurance, short-term and long-term disability
401k Plan with company match
iPhone and laptop
A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Sila Services, LLC.
EEOC Employer
Job Type: Full-time
Pay: $20 - $26 per hour
Benefit Conditions:
Only full-time employees eligible
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Aggressive -- competitive and growth-oriented
Outcome-oriented -- results-focused with strong performance culture
Stable -- traditional, stable, strong processes
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Overtime
Ability to commute/relocate:
White Plains, NY 10603: Reliably commute or planning to relocate before starting work (Required)
Experience:
Dispatching: 3 years (Preferred)
Customer service: 3 years (Preferred)
HVAC industry: 1 year (Preferred)
Work Location: One location
Employer Overview
Sila Heating and Air Conditioning
New York, White Plains - 10603- Agency