Customer Service/Call Center RepresentativePermanent
Illinois, Villa Park - 60181Job Simplification
The announced job offer is made public by the firm: Rangam Consultants Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Villa Park, in the country US - at this current ZipCode: 60181
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Responsibilities
Monitor and coordinate activities to support operational performance management (e. g. , safety, reliability, service level, productivity, etc. ).
Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations.
Track, maintain, analyze and provide current information on the operations business scorecard or key performance indicators (KPIs).
Prepare and analyze detailed standard and non-standard reports.
Develop, organize and present detailed performance reports for both internal and external use.
Provide analytical and operational support to the business unit.
Drive service levels to the optimal level through analysis of trends and performance
Handle volume management and analysis including increase/decrease in offline activities and OT requirements to maximize efficiency
Process intra-week time off requests and trades in accordance with defined WFM processes
Monitor real time Adherence and alert call center personnel to ensure customer service levels are met
Deliver reports via MS Office/Word/Excel/Access and NICE IEX WFM as required ensuring complete communication of performance and expectation changes
Communicate changes in intraday business needs
Manage intraday staffing levels
Monitor real-time ACD agent work state reports
Requirement
Bachelor's degree in Business or Engineering AND 2 - 5 years related business experience, or in lieu of Bachelor's degree, a minimum of 6 - 10 years relevant business experience is required.
Experience with Microsoft Word, Access and Excel to create spreadsheets and data files
Technical competence
Must have a minimum of two years' experience with one or more Workforce Management platforms (IEX, Blue Pumpkin, Aspect eWFM,) NICE IEX WFM preferred
Strong problem solving/troubleshooting skills with ability to analyze data and summarize through demonstrated analytical skills
Ability to meet deadlines in a fast-paced environment
Ability to multi-task through shift and prioritize responsibilities to meet deadlines
Verbal/written communication skills to support various levels of management
Strong mathematical, analytical, communication, and organization skills
Self-motivated and must excel in a minimally managed position high profile position
Call Center workforce management experience desired but not required
Job Type: Contract
Pay: $24.00 - $25.00 per hour
Schedule:
8 hour shift
Monday to Friday
Application Question(s):
Are You Fully Vaccinated?
Experience:
Customer service: 3 years (Required)
Call center: 3 years (Required)
Work Location: One location
Monitor and coordinate activities to support operational performance management (e. g. , safety, reliability, service level, productivity, etc. ).
Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations.
Track, maintain, analyze and provide current information on the operations business scorecard or key performance indicators (KPIs).
Prepare and analyze detailed standard and non-standard reports.
Develop, organize and present detailed performance reports for both internal and external use.
Provide analytical and operational support to the business unit.
Drive service levels to the optimal level through analysis of trends and performance
Handle volume management and analysis including increase/decrease in offline activities and OT requirements to maximize efficiency
Process intra-week time off requests and trades in accordance with defined WFM processes
Monitor real time Adherence and alert call center personnel to ensure customer service levels are met
Deliver reports via MS Office/Word/Excel/Access and NICE IEX WFM as required ensuring complete communication of performance and expectation changes
Communicate changes in intraday business needs
Manage intraday staffing levels
Monitor real-time ACD agent work state reports
Requirement
Bachelor's degree in Business or Engineering AND 2 - 5 years related business experience, or in lieu of Bachelor's degree, a minimum of 6 - 10 years relevant business experience is required.
Experience with Microsoft Word, Access and Excel to create spreadsheets and data files
Technical competence
Must have a minimum of two years' experience with one or more Workforce Management platforms (IEX, Blue Pumpkin, Aspect eWFM,) NICE IEX WFM preferred
Strong problem solving/troubleshooting skills with ability to analyze data and summarize through demonstrated analytical skills
Ability to meet deadlines in a fast-paced environment
Ability to multi-task through shift and prioritize responsibilities to meet deadlines
Verbal/written communication skills to support various levels of management
Strong mathematical, analytical, communication, and organization skills
Self-motivated and must excel in a minimally managed position high profile position
Call Center workforce management experience desired but not required
Job Type: Contract
Pay: $24.00 - $25.00 per hour
Schedule:
8 hour shift
Monday to Friday
Application Question(s):
Are You Fully Vaccinated?
Experience:
Customer service: 3 years (Required)
Call center: 3 years (Required)
Work Location: One location
Employer Overview
Rangam Consultants Inc.
Illinois, Villa Park - 60181- Agency