Customer Service WFH After Eight Weeks - Indiana, Indianapolis

The announced job offer is made public by the firm: Aston Carter and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Indiana at the city Indianapolis, in the country US - at this current ZipCode: 46202

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8-12 Weeks on Site, Then Work From Home Description: Our client refers to the Customer Service Representative as an Assistance Coordinator because providing world-class assistance services to our customers is what sets them apart from competitors. The Assistance Coordinator is responsible for providing excellent service and support to our clients. You will answer incoming phone calls, while ensuring an excellent level of customer service and productivity is provided. Types of calls include answering benefit questions, making updates to policies, helping callers setup a new claim and giving claim status on existing claims. You will be the front line for IMG and our growing number of international clients, and as such must present yourself well on the phones and through email. Lastly you must have the ability to stay calm under pressure and the desire to work in a fast-paced environment. Duties and Responsibilities: • Answer and address a high volume of incoming phone calls relating to medical and non-medical insurance products in a professional and courteous manner • Provide high levels of customer satisfaction - displaying patience and empathy towards callers who represent a variety of cultures worldwide • Provide total service satisfaction by engaging with callers and appropriately analyzing and addressing caller needs - interacting with systems and multiple departments in the company to ensure high levels of service and support are provided • Document call outcomes in customer relationship management tool • Assist in special projects or tasks as assigned by supervisors as needed • Comfortable with multi-tasking and technology - navigating through multiple tabs and typing while answering calls • Adhering to HIPAA compliance • Adhering to performance metrics to meet contractual service level agreements • Maintain company quality of service standards to deliver accurate advice and resolve customers calls with a high level of customer service. • Ability to clearly answer and explain benefit, eligibility and claim questions. Making limited benefit decisions by reviewing terms and conditions of policy documents. • Ability to excel in a multi-week training course • Availability to work some holidays and weekend days • Job may require flexible scheduling to grow in the company • Participate in constructive quality feedback sessions with management to improve performance • Ability to identify an emergency and follow escalation protocols to properly handle • Mentoring and helping new employees when asked Shifts • Sunday-Thursday OR Tuesday-Saturday • 8am-5pm, 9am-6pm, OR 11am-8pm -- Shifts are determined after training, and will not change week-to-week Skills: Customer Service, problem-solving, Microsoft Office, Bilingual, Analytical skills, basic medical terminology, patience, call center Top Skills Details: Customer Service,problem-solving,Microsoft Office Additional Skills & Qualifications: Preferred Skills • Personality characteristics like patience, poise and tact. • Basic Medical terminology • Typing speed of 40WPM • Self-presentation skills • Attention to detail • Strong analytical and problem-solving skills • Bilingual - Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and/or French) a plus but not required Experience Level: Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email (%) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.