Customer Service Technical Support - Nevada, Las Vegas

The announced job offer is made public by the firm: TELUS International and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Nevada at the city Las Vegas, in the country US - at this current ZipCode: 89199

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Description and Requirements

Specific Responsibilities May Include:

Provide inbound call support and troubleshooting for customer automation systems and tools

Reply to customer inquiries, issues, or complaints related to, but not limited to:

proprietary shipping software troubleshooting

basic software downloading and installation

software and hardware connectivity issues

Use knowledge base and available tools to resolve transactions

Provide remote-assistance to customers for technical issues using screen sharing, mouse and keyboard control and other available tools

Own end-to-end resolution of customer issues and questions to ensure customer satisfaction

Confidently make product and service recommendations tailored to customers needs/wants

Build professional relationships and rapport with customers in order to deliver exceptional customer experiences

Meet established individual and team performance targets, which include productivity, customer service, quality standards, and any other metrics the business deems necessary

Contribute to a diverse team within a fast paced and constantly changing environment

Maintain adequate proficiency in products and platforms supported as well as ensure current knowledge of all new and updated policies and procedures

Communicate with management, team members, and other teams regarding problems, solutions, and trends

Have ability and willingness to tend to any other tasks as assigned
Required Experience, Skills & Competencies:

Minimum three years of interactive customer service experience

Tech savvy and strong computer/software navigation skills

Personal experience troubleshooting personal electronic devices (e.g., personal computers, smartphones, tablets), online downloads, transactions, applications, software and hardware issues

Technical proficiency in web-based software and ability to quickly learn our support platform and product functionality

Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer

Ability to communicate technical issues in non-technical terms to customers

Outstanding active listening and comprehension skills

Ability to analyze problems/inquiries and research all possible solutions using all available tools

Ability to evaluate options and provide alternative solutions in the face of pressure and time constraints

Ability to duplicate complex issues and document findings in detail

Good retention of data and concepts

Ability to multitask by listening, typing, speaking and navigating multiple interfaces at the same time

Ability to make decisions when there is a level of ambiguity

Excellent grammar, enunciation, pronunciation, syntax, verbal and written skills

Familiarity with mobile apps technology including downloading, accessing, basic troubleshooting, etc.

Ability to type a minimum of 30 WPM

Ability to work flexible shifts and sit for long periods of time

High school diploma/GED

Successful completion of nationwide criminal background check and drug screen

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first

We embrace changes and innovate courageously

We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

Job Description
Position Overview:

The Level 3 Customer Service Representative (CSR) position will provide superior technical support to customers of one of the leading courier delivery services companies in the world. We are seeking bright, articulate, tech savvy applicants who have a desire to help resolve customer issues and who understand the importance of providing an exceptional experience to customers. The CSRs main responsibility will be to research and resolve customer inquiries using a variety of software tools in a fun, fast paced contact center environment.