Customer Service Team Leader - Cash Lane Operations and ServicesPermanent
Minnesota, Not Specified -Job Simplification
The announced job offer is made public by the firm: IKEA and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Minnesota at the city Not Specified, in the country US - at this current ZipCode:
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Job Overview
Why we will love you
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area.
Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome.
Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements.
Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience.
Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions.
Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities.
Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems),keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services.
Identifies successor and creates as well as secures necessary training.
Builds emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same.
Partners with Risk & Compliance to ensure adherence to policies regarding cash handling, inventory, safety and internal audit standards.
QUALIFICATIONS
3 Years of experience leading a team, preferably in a retail environment
Experience in retail, preferably in the home furnishing sector
Experience planning, driving output and measuring performance (business)
Experience leading and developing a team, preferably in a retail environment
Apply now!
JOB TYPE - Permanent, Full-time, Hourly Team Leader HOURS - From 38 to 40 hours per week SHIFT - Seeking fully open work schedule availability, including evenings and weekends. Operations generally range between the window of 7am to 11pm; Work schedules are published one month in advance PAY - The starting rate/salary for this position range from $22.20 to $31.65 and will be based on relevant work experience BENEFITS ELIGIBLE? - Yes - Whether you are part time or full time, we offer competitive benefits and perks, such as medical and Rx , dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area.
Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome.
Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements.
Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience.
Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions.
Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities.
Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems),keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services.
Identifies successor and creates as well as secures necessary training.
Builds emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same.
Partners with Risk & Compliance to ensure adherence to policies regarding cash handling, inventory, safety and internal audit standards.
QUALIFICATIONS
3 Years of experience leading a team, preferably in a retail environment
Experience in retail, preferably in the home furnishing sector
Experience planning, driving output and measuring performance (business)
Experience leading and developing a team, preferably in a retail environment
Apply now!
JOB TYPE - Permanent, Full-time, Hourly Team Leader HOURS - From 38 to 40 hours per week SHIFT - Seeking fully open work schedule availability, including evenings and weekends. Operations generally range between the window of 7am to 11pm; Work schedules are published one month in advance PAY - The starting rate/salary for this position range from $22.20 to $31.65 and will be based on relevant work experience BENEFITS ELIGIBLE? - Yes - Whether you are part time or full time, we offer competitive benefits and perks, such as medical and Rx , dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more
Employer Overview
IKEA
Minnesota, Not Specified -- Agency