Customer Service Team LeadPermanent
Illinois, Edwardsville - 62025Job Simplification
The announced job offer is made public by the firm: GEODIS and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Illinois at the city Edwardsville, in the country US - at this current ZipCode: 62025
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Job Overview
Summary:
The Customer Service Lead is responsible for tracking freight shipments from multiple warehouses to destination via WMS and web-based visibility portal. Leads customer service activities such as responding to inquiries, processing orders, and handling customer complaints.
Job Duties: -
Utilizes warehouse management systems to track the entire timeline of customer orders; such as Mercury Gate, Synapse, Red Prairie, etc.
Communicates directly with customers and their distributors along with the transportation department and warehouses on the status of orders tracked
Works directly with account customer service group and distributors to resolve issues related to warehouse and transportation services
Provides leadership to the Customer Service Representatives by solving problems, offering guidance, and providing support
Interacts with customers by phone, email, or in person and receives orders or changes in service
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
Assures proper invoicing of accounts by verifying computer generated invoices
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
Reports customer feedback to management, including any signs of customer dissatisfaction
Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Performs paperwork associated with orders including the maintenance of customer files
Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
Works with management regarding product routing for customers
Other duties as required and assigned
For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action
Requirements:
High school diploma or GED (General Education Diploma) required; 2 year college degree preferred
Minimum 3 years related experience or equivalent combination of education and experience
Experience with Synapse operating systems and warehouse management systems
PC literate with experience with Microsoft Outlook, Word and Excel
Excellent written and oral communication skills to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to write reports, business correspondence, and procedure manuals
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Environment:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
The Customer Service Lead is responsible for tracking freight shipments from multiple warehouses to destination via WMS and web-based visibility portal. Leads customer service activities such as responding to inquiries, processing orders, and handling customer complaints.
Job Duties: -
Utilizes warehouse management systems to track the entire timeline of customer orders; such as Mercury Gate, Synapse, Red Prairie, etc.
Communicates directly with customers and their distributors along with the transportation department and warehouses on the status of orders tracked
Works directly with account customer service group and distributors to resolve issues related to warehouse and transportation services
Provides leadership to the Customer Service Representatives by solving problems, offering guidance, and providing support
Interacts with customers by phone, email, or in person and receives orders or changes in service
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
Assures proper invoicing of accounts by verifying computer generated invoices
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
Reports customer feedback to management, including any signs of customer dissatisfaction
Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Performs paperwork associated with orders including the maintenance of customer files
Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
Works with management regarding product routing for customers
Other duties as required and assigned
For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action
Requirements:
High school diploma or GED (General Education Diploma) required; 2 year college degree preferred
Minimum 3 years related experience or equivalent combination of education and experience
Experience with Synapse operating systems and warehouse management systems
PC literate with experience with Microsoft Outlook, Word and Excel
Excellent written and oral communication skills to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to write reports, business correspondence, and procedure manuals
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Environment:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
Employer Overview
GEODIS
Illinois, Edwardsville - 62025- Agency